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2 Days ago

Network Engineer

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600000 - 1000000 Indian Rupee - Yearly

Chennai, Tamil Nadu, India

Information Technology

Full-Time

Theorynine Technologies pvt ltd

Overview

Job Title: Senior Support Engineer

Experience: 10+ Years

Location: Vasai to Palghar

Job Key Responsibilities:

Handle escalated technical support cases from Tier 1 & Tier 2 teams.

Diagnose and troubleshoot advanced software, hardware, and networking issues.

Collaborate with development, QA, and product teams to resolve bugs and improve system stability.

Analyze trends and root causes to implement long-term solutions.

Maintain and update documentation, FAQs, and knowledge bases.

Provide on-call support as needed and lead incident response during critical outages.

Train and mentor junior engineers and support staff.

Recommend process improvements and automation strategies to reduce ticket volume.

Assist with implementation of new support tools and systems.

Job Type: Full-time

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Schedule:

Day shift

Work Location: In person

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