Network Engineer L2

Overview

The Level 2 Network Engineering team is responsible for ensuring availability, performance, and security of the network infrastructure. As a member of the team, you have a direct impact on network infrastructure design and feature enhancements to keep our systems running smoothly. You are focused on creating engineering solutions to operations problems, optimizing existing systems, building infrastructure and eliminating work through automation. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. 

Our ideal candidate is highly autonomous, possesses effective written and verbal communication skills, a strong sense of ownership, adapts quickly to new technologies, and has high career growth potential. The desire and ability to work in a fast-paced, collaborative environment is essential.

Essential Functions:                                                             

• Develop network architecture for a multi-tenant enterprise environment.
• Be responsible for the lifecycle of architecture from inception to working with engineering teams on implementation and supportability of design.
• Build reusable designs and systems that promote scale, reliability, security and efficiency.
• Manage and maintain multi-vendor, multi-protocol datacenter and backbone networks.
• Define and develop optimized network monitoring systems.
• Develop and maintain consistency within the networking infrastructure.
• Troubleshoot and remedy network related issues.
• Ability to participate in a regular on-call rotation.
• Analyze complex business problems and issues as it relates to enterprise network infrastructure. 
• Provide technical guidance to IT professionals to correct issues encountered with network software & connectivity.
• Manage the needs of multiple customers, prioritize needs and manage the daily workload.
• Assist with internal projects as necessary, and work with project managers to set the scope and timelines of new projects to meet completion deadlines. 
• Interface with all levels of employees internally and within client businesses to support engagement requirements (business owners, project managers, customer employees, and executive management). 
• Write technical procedural documentation for co-workers and for delegated tasks.
• Ability to handle higher volumes of tickets at a time.
• Ability to multitask and juggle between multiple tools to ensure timely completion of business deliverables. 

Required Education, Knowledge, and Experience:

• BS degree in Computer Science or related technical field involving systems engineering, or equivalent practical experience.
• 5+ years of experience working on a service provider or enterprise-level network in engineering or design capacity.
• A deep understanding of network protocols, including IP and related transports, BGP, EIGRP and OSPF.
• A deep understanding of network hardware internals, including forwarding, filtering, and policing mechanisms.
• A solid understanding of application protocols, including DNS, IPSEC, HTTPS, and TLS.
• Practical experience in network device firmware management in a large-scale enterprise environment.
• Experience developing network automation tools in at least one language (Python, Perl, C++, Bash, etc.).
• Experience with and understanding authentication mechanisms including PKI.
• Proven expertise with network hardware and software, preferably including Cisco, Juniper, HPE, Fortinet etc. - CCNP certification required, JNCIA/JNCIS certification preferred.
• Strong understanding of wireless protocols with proven experience in Juniper Mist, Cisco WLC and Ruckus
• Strong written and verbal communications skills.

Abilities and Skills:

• Ability to adapt to a changing technical environment.
• Ability to coach other members of team in their area of expertise.
• Ability to communicate clearly with all team members and end-users.
• Ability to work with a sense of urgency.
• Self-directed and sufficient as there may be little to no daily supervision.
• Ability to analyze complex business systems and proprietary application configurations, document the configurations and processes, and support them as needed.
• Ability to prioritize and manage competing demands and tasks, and successfully manage multiple engagements that may require additional resources. 

Equipment Used:  

• Computer
• Headset

Conditions of Employment:

Must successfully pass pre-employment (post offer) background check and drug screen.