Network Engineer – L2 & L3

Job Summary:

• The Network engineer support Level 2/3 position is a key contributor in the success of managing our client’s networks. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly.

• monitoring the alerts generated by our tools to resolve incidents before our clients are aware.

• Fluent English communication

• Flexibility in shift support

• Prior experience working in INTL project

• Preference for Immediate Joiner

Type: Permanent Full-time

Experience: For L2: 3+ Years & For L3: 7+ Years

Diversity: Only male candidates

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MUST HAVE SKILLS

• Ability to work on multiple priorities, multi-tasking and/or projects simultaneously.

• Hands on experience on Switching configuration L2 level

• Hands on experience on Routing configuration L2 level

• Hands on WAP & WLC devices to triage and resolve

• Experience to handle Internet Gateway/Direct Connect set up

• VPN set up and troubleshooting

• Handle ISP Links and Trunk configuration on (SDWAN/MPLS)

• Troubleshooting Firewall configuration and Add/Modify security rules

GOOD TO HAVE SKILLS

• Organized, detail oriented and self-motivated.

• Ability to provide and maintain detailed documentation on each ticket.

• Strong computer skills and the ability to effectively communicate through e-mail.

• Knowledge in troubleshooting networking configurations and proactive resolution.

PRODUCT KNOWLEDGE

• CISCO

• FORITGATE

• CHECKPOINT

• PALO ALTO

• willingness to learn any new products

Tools in scope: Willingness to learn tools during Transition phase

• N-able – Patching

• Network Performance Monitoring – N-Central RMM tool

• ITSM ticketing system – Halo PSA

• Communication – Zoom Contact support

Expected Outcomes:

• Success in the Network Support Level 2+ position will be based on your ability to meet or exceed our client’s expectations and by exceeding the SLA (Service Tier Agreements) put in place for the various agreements

• Network Engineers will be measured on the adherence of the client agreements and on the quantity of closed tickets, speed of ticket closure and first-time ticket resolution.

Educational Recommendations:

• CCNA Certification is preferred.

• Basic degree holder from recognized institution.

• Microsoft Certified Professional (MCP) is preferred.

• Experience in monitoring, triaging and reporting end client networks is preferred.

• Good communication skills for handling global customers

Working Conditions:

• 24X7 rotational shift support

• US hours night shift support

• Flexibility and adaptability to learn and document new process procedures