Overview
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Job Description
Good Experience in the below domains is required:
o Certification in JNCIA.
1. Routing and Switching: (mandatory)
o Good understanding of the OSI layers, switching, and routing concepts
o Experience in configuring and manipulating Dynamic Protocols (BGP)
o Experience in configuring switching technologies (VLAN, Spanning Tree, etc)
o Familiarity with Wireless Networks.
o Familiarity with Quality of Service for marking and queuing
o Familiarity with IPVPN is a plus, E.g., GRE, IPSEC etc.
o Familiarity with monitoring technologies and providing fixes to the issues.
o Experience in Incident management, Change management, and Problem management.
2. Knowledge below is a plus:
o Familiarity on firewalls (Juniper SRX, Cisco ASA, Palo Alto), including VPN’s, and DNS
o Familiarity with Cisco Nexus technology, including NXOS.
o Familiarity with WireShark to troubleshoot issues.
o Familiar with Monitoring technologies and providing fixes to the issues.
o Scripting knowledge in Python etc.
o Key Responsibilities:
o Provide Level-2 support and troubleshooting to resolve network issues
o Handle the escalated issues (Incidents/ changes/ Problems)
o Record all your actions using the incident management tool and methodology.
o Identifying the potential/ Candidate problems in the network and provide solutions
o Proactive problem management based on the trend analysis of the incidents
o Design and execute IT Changes
o Configuring and installing various network devices and services (e.g., Firewalls, DNS, Routers, Switches, etc)
o Rollout of version and configuration upgrades
o Perform other operational duties as assigned
o Build the documentary repository for troubleshooting and knowledge articles and ensure knowledge sharing across the team
What are the expectations from you?
o A professional and a strong believer in people and organizational values, viz. respect towards individuals, team work, readiness to serve, bearing a cost/benefit mind set (as if you are spending your own money), efficiency with simplicity, open communication while respecting privacy/confidentiality.
o Capability to work in a complex environment with lots of challenges and flexibility to changing environments.
o Good communication skills (send/receive, verbal/non-verbal/written, timings, anticipating impacts, …) in English.
o A self-driven individual who can think ahead takes a proactive approach, quick learner, and has a strong sense of ownership.
o Display a high degree of personal leadership and set new standards
o Be social and build easily professional relationships with people of all levels
o Customer friendly yet assertive (e.g. critical in non-standard requests)
o Proficient in creating and maintaining data in Microsoft Word, Excel, and PowerPoint
- Mumbai, Maharashtra, India
- Mumbai, Maharashtra, India
- Mumbai, Maharashtra, India
- Mumbai, Maharashtra, India
- Mumbai, Maharashtra, India
- Mumbai, Maharashtra, India
- Mumbai, Maharashtra, India
- Mumbai, Maharashtra, India