Network Operations - L2 Engineer

Job ID: 23658

Location: Chennai, IN

Area of interest: Technology

Job type: Regular Employee

Work style: Office Working

Opening date: 26 Mar 2025

• Manage major network incidents and critical migrations effectively.
• Perform SME-level troubleshooting for complex network issues, ensuring rapid recovery through technical solutions.
• Engage with external service providers, vendors, Advanced TAC, regional and global network teams, security teams, and broader technology support teams, as well as management and application/business support.
• Oversee the excellence of Incident, Problem, and Change Management for SCB Global Network Infrastructure.
• Lead high-priority incident calls that involve multi-component and multi-platform challenges, collaborating with peer infrastructure teams such as OS Platforms, Middleware, Database, and Application support.
• Conduct comprehensive root cause analysis and provide regular reporting on production issues to align with business and technology needs.
• Support system audits as required, ensuring all vulnerabilities are addressed and documented.
• Propose and manage relevant end-to-end service improvement initiatives aimed at risk mitigation and enhancing service stability.
• Maintain accurate and up-to-date information regarding network physical and logical inventory, network diagrams, traffic flow, technical troubleshooting documents, and operational processes.
• Continuously identify problematic areas and implement permanent solutions.
• Communicate and interact with clients to provide expert guidance.
• Assist in the implementation of global projects, managing processes and documentation as needed for each project.
• Offer technical direction for systems migration and integration efforts.
• Meet and exceed established service level metrics regarding timeliness and accuracy.
• Collaborate as part of a global team to manage operations for multiple applications across various shifts.
• Contribute to the formulation of both short- and long-term strategic goals for network improvement.

• ACI DC Infrastructure – Cisco ACI Platform
• Switching / Routing (WAN & LAN) - Cisco and Juniper
• Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways
• SME level technical & analytical skills
• Firewall technologies
• Load balancer technologies
• IP Services like DNS, DHCP, IPAM, AAA Platforms
• Time management skills and excellent customer focus

• Bachelor's or Master's degree in a technical field, complemented by relevant professional certifications.
• Approximately 10 to 15 years of extensive, hands-on experience in Network WAN/LAN with a focus on Security technology, along with operational experience in an ISP setting, particularly within the Banking and Financial Services Industry or in a RIM role managing large enterprise environments.
• Demonstrated capability to effectively manage the expectations of a diverse range of stakeholders.
• Subject Matter Expert (SME) level technical and analytical skills, with a strong background in root cause analysis and network performance optimization.
• Exceptional verbal and written communication skills, enabling clear articulation of ideas to stakeholders, from engineers to senior management.
• Experience collaborating with cross-border teams, ideally within the Banking and Financial Services sector.
• Strong time management abilities and a commitment to excellent customer service.
• Proficient in engaging and communicating with external clients and various internal teams.
• Strong interpersonal skills.
• Cultural awareness to understand varying business expectations across different cultural contexts.