Network Operations Engineer - L1

Overview

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

We are seeking a Network Operations Engineer to develop and maintain functional and secure networks. You may mentor a team of engineers, troubleshoot issues, and optimize network performance. This role requires strong problem-solving skills and thorough knowledge of network administration and architecture. A strong interest in security and data protection is advantageous.

What you’ll do as the (Network Operations Engineer – L1):

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Work in 24x7 rotational shifts for service operations.
• Monitor IT infrastructure: servers, storage, backup, network devices (switches, routers, firewalls), and security devices (IPS, IDS).
• Categorize and qualify alerts from monitoring platforms and escalate to respective teams.
• Use monitoring tools (e.g., ScienceLogic, Zabbix, ManageEngine) and ticketing tools (e.g., ServiceNow, ManageEngine, Ivanti).
• Perform initial troubleshooting for basic issues.
• Handle major incident management and participate in bridge calls.
• Route incidents, service requests, and changes to appropriate stakeholders within SLA.
• Coordinate with Duty Manager for ticket queue management.
• Maintain vigilance for major incidents or widespread service-impacting events.
• Basic technical knowledge of Layer 1, 2, and 3 concepts (VLAN, STP, IP addressing).
• Eagerness to learn emerging technologies like Routing & Switching, SD-WAN, Cloud Connectivity, and Security.
  
  

• Excellent English communication skills.
• Minimum 2–3 years of experience in a similar role.
• Ability to work under pressure.
• Ability to quickly learn and manage a wide range of technical issues.
• Strong team player.
  
  

While we are committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our team members are rewarded based on their performance and recognized for the value they bring into our business. Our team members enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.