Network Operations Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Summary

Job Description

As a Network Support Level 3 Engineer, you will work as a team member in Network Operations team.

You will report to the Lead Network Engineer, and work in a hybrid capacity from our Noida, India office.

Your Responsibilities

• Network Troubleshooting and Issue Resolution: Investigate and resolve complex network issues escalated from Level 1 and Level 2 support teams. Use advanced diagnostic tools and techniques to analyse network faults, identify causes, and implement solutions.
• Network Performance Monitoring: monitor network health, performance, and availability across multiple sites, ensuring uptime and performance standards are met. Resolve potential performance bottlenecks.
• Network Optimization: Evaluate network performance data and implement optimization strategies to improve network reliability, speed, and security.
• Configuration and Installation: Assist with the configuration, deployment, and integration of networking hardware (routers, switches, wireless, firewalls) and software, ensuring adherence to best practices and company policies.
• Documentation: Maintain accurate and detailed documentation for network configurations, system architecture, troubleshooting procedures, and escalations. Update and improve operational manuals.
• On-call Support: Participate in an on-call rotation to provide after-hours support for critical network issues, ensuring minimal service disruption.
• Collaboration with Teams: Collaborate with internal IT, security teams, vendors, and third-party partners to resolve complex technical issues and ensure smooth network operations.
• Escalation Management: Serve as the primary contact for escalated technical issues from Level 1 and 2 support teams. Provide guidance, mentorship, and training for junior engineers.
• Capacity Planning and Upgrades: Analyse network traffic patterns and plan for future growth by recommending hardware and software upgrades to meet evolving our needs.
  
  

The Essentials - You Will Have

• Education:
• Bachelor's degree in computer science, Information Technology, Network Engineering, or a related field (or equivalent work experience).
• Experience:
• Minimum of 7 years of experience in network operations, with at least 2 years in a Level 3 support role.
• Experience with network protocols (TCP/IP, DNS, DHCP, BGP, OSPF) and services.
• Hands-on experience with networking equipment such as Cisco, Juniper, and other enterprise-grade routers, switches, and firewalls.
• Proficient in network monitoring and diagnostic tools (e.g. Wireshark, SolarWinds).
  
  

The Preferred - You Might Also Have

• Certifications:
• CCNP (Cisco Certified Network Professional) or equivalent networking certifications or other relevant certifications.
• Experience with SD-WAN technologies and network automation.
• Familiarity with ITIL frameworks or service management processes.
• Experience with cloud-based networking solutions (AWS, Azure).
• Knowledge of network security practices, VPNs, firewalls, load balancing and intrusion detection/prevention systems.
  

What We Offer

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development and other local benefits!
  
  

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.