OB-1397 Senior Technical Business Analyst (ERP & Retail)

Overview

We are looking for a Senior Technical Business Analyst to lead the technical documentation and process mapping for our Dynamics 365 Business Central ecosystem, specifically focusing on POS and Inventory Management. You will bridge the gap between complex retail business requirements and technical execution by creating high-quality Business Process Diagrams (BPD) and technical specifications. Your primary impact will be ensuring our engineering teams have clear, unambiguous specs to build scalable global retail solutions.

Key Responsibilities

Technical Documentation & Design

• • Create detailed Business Process Diagrams (BPD) and functional flowcharts for POS and Inventory workflows.
  • Write comprehensive technical specifications and API documentation for developers.
  • Develop and maintain a centralized Knowledge Base for the ERP and Retail product suite.
  • Translate high-level business needs into granular user stories with clear acceptance criteria.
    

• • Lead requirement gathering sessions with international stakeholders to define retail logic and inventory constraints.
  • Partner with the Product Manager and Delivery Head to prioritize the technical backlog.
  • Validate technical feasibility of proposed solutions with the development team before finalization.
  • Audit existing technical documentation to ensure it meets Softobiz standards for clarity and accuracy.
    

Domain/ Skills & Technologies/Must / Preferred

Must

Modeling - BPMN 2.0, Lucidchart, Visio, or similar BPD tools

Documentation - JIRA, Confluence, Swagger, or Postman

Preferred

ERP Platform- D365 Business Central (Finance, Inventory, Retail)

Retail Tech - Point of Sale (POS) Systems & Inventory Management

Data/BI - Power BI for Inventory Reporting

Qualifications & Certifications

• • Education: Bachelor’s degree in CS, IT, Engineering, or a related technical field.
  • Experience: 8–11 years of experience as a BA, with at least 4 years in the ERP/Retail domain.
  • Industry: Proven experience in global supply chain or retail multi-site implementations.
  • Preferred Certifications: CBAP (Certified Business Analysis Professional)
    

• • International Communication: Ability to lead client-facing calls with stakeholders across Australia, US, and India.
  • Ownership: Comfortable taking full responsibility for the accuracy of the technical knowledge base.
  • Cross-Time zone Collaboration: Ability to work independently and align with international teams during IST/AEST hours.
    

• • Global Impact: Opportunity to be part of a growing global technology company with a workforce of 300+ employees.
  • International Exposure: Direct exposure to enterprise-level clients across Australia, the US, and India.
  • Empowered Culture: A professional environment that deeply values individual ownership, continuous learning, and innovation.
  • Comprehensive Benefits: Competitive compensation packages, health benefits, and dedicated support for professional development.
  • Tech-Forward Environment: Freedom to explore and adopt emerging technologies, including the integration of AI-powered tooling into our workflows.
    

• • Knowledge Audit: Review all existing ERP/POS documentation and identify critical gaps.
  • BPD Standardization: Establish a standard template for Business Process Diagrams across the retail suite.
  • Spec Backlog: Successfully deliver technical specs for two major inventory/POS feature releases.
    

Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 350+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 18 years. At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.

Why Should You Join Softobiz?

• • Work with technical craftsmen who are pioneers in the latest technologies.
  • Access training sessions and skill-enhancement courses for personal and professional growth.
  • Be rewarded for exceptional performance and celebrate success through engaging parties.
  • Experience a culture that embraces diversity and creates an inclusive environment for all employees.
    

Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, colour, national origin, sex, age, disability, or marital status.