Oracle Cloud HCM Helpdesk Consultant

We are looking for an Oracle Cloud HCM Helpdesk Lead implementation consultant to join our team who will be responsible for leading the end-to-end implementation of Cloud HCM HR Helpdesk. This role involves working closely with clients to gather requirements, perform gap analysis, design solutions, map business processes, and configure systems.

• Lead end-to-end implementation of Oracle's Cloud HCM HR Helpdesk module.
• Gather requirements, analyse gaps, design solutions, and map existing HR business processes.
• Design, configure, and test service request workflows, queues, routing rules, and knowledge bases in the Helpdesk module.
• Build learning structures including courses, offerings, learning paths, specializations, and automated learning assignments.
• Lead and execute unit, system integration, and user acceptance testing (UAT) for the Helpdesk module.
• Provide user training and support for both rollouts and live environments.
• Create and maintain comprehensive project documentation.
• Proven experience in end-to-end Oracle Cloud HCM HR Helpdesk implementations.
• Strong knowledge of Oracle HCM configurations, setups, and transactions specific to Helpdesk a
• Oracle Cloud HCM certifications (e.g., Oracle Global Human Resources Cloud Implementation Professional) are highly preferred.
• Exceptional written and oral communication skills with attention to detail and ability to explain technical concepts to varied audiences.
• Strong team player with ownership mindset and escalation skills when necessary.
  
  

We focus exclusively on delivering innovative Oracle On-Premises and Oracle Cloud applications and technology solutions for our clients, which deliver operational excellence and maximise the benefits of their Oracle investment. Choose Inoapps and we'll support you throughout your Oracle journey, working in partnership to deliver superior solutions with lasting value.