Plant IT Support Executive

Overview

Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.

Technical Support

• Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC connected systems, and production terminals
• Diagnose and resolve hardware, software, and network issues raised by plant users
• Install, configure, and maintain Windows OS, industrial applications, and security software

Manufacturing Systems & Applications

• Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices
• Troubleshoot connectivity between OT (Operational Technology) and IT systems
• Coordinate installation, updates, and patching for plant-critical applications

Network & Infrastructure

• Manage LAN/WAN connectivity, Wi-Fi access points, switches, CCTV monitoring, access control systems, and IP telephony
• Coordinate with central IT for firewall policies and network security

Maintenance & Compliance

• Perform periodic preventive maintenance across plant systems
• Maintain asset inventory, AMC records, and compliance documentation
• Support IT audits, data backup, antivirus deployment, and patch compliance

User Support & Training

• Provide technical guidance to employees on system usage, safety, and best practices
• Conduct basic training sessions for plant and office staff

Vendor & Stakeholder Coordination

• Liaise with vendors for equipment servicing, component replacement, and AMC
• Work with cross-functional teams (production, maintenance, quality) to ensure smooth operations.

Required Skills & Competencies

• Strong knowledge of Windows OS, Active Directory, user management
• Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs)
• Experience supporting manufacturing environments, OT/IT integration (preferred)
• Hands-on exposure to industrial peripherals, barcode systems, production terminals
• Familiarity with CCTV, access control, printers, handheld devices
• Good analytical and troubleshooting capabilities
• Ability to prioritize and resolve issues under time pressure

Required Qualifications:

• Bachelors Degree in Computer Science, IT, Electronics, or related field
• 2 to 5 years of IT support experience, preferably in a manufacturing plant
• Certifications such as CompTIA A+, N+, CCNA, or Microsoft MCP are a plus