Plant IT Support Executive

Overview

About the job:

Key responsibilities:

1. Provide first line and second line technical support for desktops, laptops, printers, scanners, handheld devices, and production terminals.
2. Diagnose and resolve hardware, software, and network issues raised by plant users.
3. Install, configure, and maintain Windows operating systems, industrial applications, and security software.
4. Support MES, SCADA, HMI interfaces, SAP or ERP access, and shop floor automation systems.
5. Troubleshoot connectivity between OT systems and IT infrastructure.
6. Manage LAN, WAN, Wi Fi access points, switches, CCTV systems, access control systems, and IP telephony.
7. Coordinate with central IT teams for firewall policies and network security.
8. Perform preventive maintenance across plant IT systems and infrastructure.
9. Maintain asset inventory, AMC records, and compliance documentation.
10. Support IT audits, data backups, antivirus deployment, and patch compliance activities.
11. Provide technical guidance and basic training to plant employees.
12. Coordinate with vendors for servicing, replacements, and maintenance contracts.

Who can apply:

Only those candidates can apply who:

1. have minimum 2 years of experience
2. are Computer Science Engineering students

Salary:

Competitive salary

Experience:

2 year(s)

Deadline:

2026-05-26 23:59:59

Skills required:

Networking, SAP, Troubleshooting and Active Directory

Other Requirements:

1. 1. Bachelor’s degree in Computer Science, IT, Electronics, or related field required.
2. 2. 2 to 5 years of IT support experience preferred, especially in manufacturing plants.
3. 3. Strong knowledge of Windows OS and Active Directory user management.
4. 4. Basic understanding of networking concepts like TCP/IP, DNS, DHCP, VLAN.
5. 5. Experience with OT and IT integration preferred.
6. 6. Exposure to industrial devices like barcode systems and production terminals.
7. 7. Familiarity with CCTV and access control systems required.
8. 8. Certifications like CompTIA A+, Network+, CCNA, or Microsoft MCP preferred.
9. 9. Ability to work under pressure and prioritize issues effectively.

About Company:

Lenskart Solutions Ltd, founded in 2008 (originally as Valyoo Technologies) and headquartered in Gurugram, Haryana, is an Indian multinational eyewear company. The company operates over 2,000 retail stores and is vertically integrated, designing, manufacturing, distributing, and retailing prescription glasses, sunglasses, and contact lenses. In FY 2025, Lenskart reported a revenue of ₹6,652 crore (US$790 million) and a net income of ₹297 crore (US$35 million). Its portfolio includes popular eyewear brands such as John Jacobs and Vincent Chase, and the company has expanded internationally across Southeast Asia, the Middle East, East Asia, and the United States. Lenskart’s subsidiaries include Owndays (Japan-based eyewear retailer), Neso Brands (eyewear investment and brand incubator), and Lenskart USA, Inc., which supports its global operations.