Mumbai, Maharashtra, India
Information Technology
Full-Time
Tarento Group
Overview
Role Overview
As the Power Platform Operations Lead, the candidate will ensure the seamless delivery of day-to-day activities, oversee governance adherence, and coordinate Power Apps development and support across the enterprise. You will be the primary point of contact for operational escalations, change-request management, and governance audits—partnering closely with architects, COE stakeholders, and support teams to drive continuous improvement and on-time delivery.
Key Responsibilities
Day-to-Day Operations Oversee and manage the daily operations of the Power Platform support team, ensuring smooth functioning, efficiency, and adherence to SLAs. Monitor team workload, resolve roadblocks, and optimize processes for on-time delivery. Power Apps Support & Smart-Support Culture Lead troubleshooting efforts for Power Apps incidents; track and report issue resolution metrics. Institutionalize a “follow-up” culture for all smart-support tasks to drive accountability and closure. Coordinate the Change Advisory Board (CAB) process and manage deployment of Power Apps fixes into target environments. Power Platform Governance Enablement Validate incoming Power Apps demands against established governance policies; escalate novel or complex scenarios to the Solutions Architect. Develop and maintain standardized templates for new governance scenarios; store all finalized assets in Teams for easy access. Conduct bi-annual governance audits using the Center of Excellence (CoE) toolkit; identify and remediate policy deviations. Power Apps Development Projects Coordinate development efforts: manage the technical backlog, facilitate daily stand-ups, assign tasks, and track progress to ensure solution scalability and quality. Partner with Solution Architects to review design and architecture fit before implementation. Oversee end-to-end project execution, ensuring adherence to Xylem’s ALM processes and quality standards. <1-Week Power Apps Enhancements Own the lifecycle of change requests with turnaround timelines under one week: perform requirements analysis, lead development, conduct testing, and manage deployments through CAB. Ensure all rapid-turn enhancements comply with governance policies and quality benchmarks. Deliver enhancements on schedule and report on cycle-time metrics. Power Apps Demand Technical Feasibility Analysis Evaluate incoming feature requests and change demands for technical feasibility, effort sizing, and architecture alignment. Work closely with the Solutions Architect to validate feasibility findings and confirm governance compliance.
Required Qualifications & Skills
As the Power Platform Operations Lead, the candidate will ensure the seamless delivery of day-to-day activities, oversee governance adherence, and coordinate Power Apps development and support across the enterprise. You will be the primary point of contact for operational escalations, change-request management, and governance audits—partnering closely with architects, COE stakeholders, and support teams to drive continuous improvement and on-time delivery.
Key Responsibilities
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 5+ years’ experience supporting and administering Microsoft Power Platform, with a focus on Power Apps.
- Hands-on experience with the CoE Starter Kit and governance best practices.
- Proven expertise in managing CAB processes and controlled deployments.
- Strong project management skills, including backlog management, stand-up facilitation, and delivery tracking.
- Excellent troubleshooting skills, with a track record of resolving Power Apps issues in production environments.
- Ability to conduct technical feasibility assessments and collaborate effectively with architects.
- Exceptional communication and stakeholder-management skills.
- Microsoft Power Platform Certifications (PL-400, PL-200, PL-900).
- Experience with Azure DevOps pipelines and ALM for Power Platform solutions.
- Familiarity with Xylem’s digital governance frameworks and enterprise architecture standards.
- Prior experience in manufacturing or water-technology industries.
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