Hyderabad, Telangana, India
Information Technology
Full-Time
Genpact
Overview
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant - .Net Developer
In this role, you will be work as a .Net Developer & SME for BPM related applications
Responsibilities
SME / Managerial level support for BPM (.Net) related applications
Ensuring services are delivered in line with the agreed service level targets.
Provide escalation point and give focus to addressing possible service delivery issues.
Identify and facilitate delivery of service improvements.
Ability to communicate effectively across complex and diverse group of stakeholders.
Should possess significant experience of delivery, operational business/IT support services in a highly integrated multi-application environment.
Ability and flexible to work in a virtual environment across multiple time zones.
Flexible to work in non-standard hours in supporting global production systems.
Develop strong knowledge repository to ensure retention of knowledge and backup structure within the teams.
Actively develop team members and direct reports by providing day to day guidance, feedback and on the job coaching.
Should have in-depth knowledge on following .Net, SQL Server & JavaScript.
Integrate data storage solutions through APIs on Azure storage, MS SQL, Azure Cache.
Knowledge of Azure functions, Azure logic apps, Azure Event hub, Azure API gateway.
Must have experience in troubleshooting issues & provide resolution to the end users under high pressure environments.
Must have experience in Supporting 24x5 mission critical environments.
Raise incident / problem tickets as required.
RCA – support the provision of root cause analysis and associated problem ticket management.
Resolve – provide second-level support for the resolution of incidents / problem tickets.
Change & Release Management – support the relevant phases of the change & release management process, adhering to delivery milestones and timelines ... for example “Break / Fix” testing.
Provide KT to new team members.
Proactive monitoring of batch jobs, transactional errors, dashboards, production reporting schedules, database, and Server health.
Support ad hoc requests from the Business for assistance in discussing / resolving issues not captured under existing Solution Manager tickets, for example knowledge gaps and training.
Provide support during key periods of business activity, such as month, quarter, and year end activities.
Attend, participate and contribute in 1:1’s, team meetings, Goal Plans and Development Activities.
Able to demonstrate the use of problem-solving methodologies.
Able to work within a culturally diverse environment.
Adaptable and flexible approach to working across global business locations.
Qualifications we seek in you!
Minimum Qualifications / Skills
BE, B-Tech, BCA, MCA
Relevant experience in a recognized software/organization which includes software development life cycle, software support life cycle and managed application support teams.
Preferred Qualifications/ Skills
ITIL qualified to foundation level or relevant support experience in an ITIL background.
Experience of first/second level application support.
Experience in the use of ITIL toolsets (Service now, JIRA, BMC Remedy)
Experience in Dot Net, Javascript, jQuery and SQL Server
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
JobPrincipal Consultant
Primary LocationIndia-Gurugram
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingMar 25, 2025, 9:07:32 AM
Unposting DateOngoing
Master Skills ListDigital
Job CategoryFull Time
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