Principal Software Engineer - Oracle DBA

Overview

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

RESPONSIBILITIES:

To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model

Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards

Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)

Contributing to Knowledge Management content creation and maintenance

Working with development on product improvement programs as required

Operating within Oracle business processes and procedures

Respond and resolve customer issues within Key Performance Indicator targets

Maintaining product expertise within the team

Developing and maintaining expertise around Database Security and general IT Security issues

Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product

QUALIFICATIONS:

Bachelor’s degree in Computer Science, Engineering or related technical field

8+ years of proven professional and technical experience in database, network or system administrator role.

Excellent verbal and written skills in English

SKILLS & COMPETENCIES:

Minimum technical skills:

Strong Oracle Database Fundamentals knowledge. Able to comprehend and relate between Database objects, background processes.

SQL knowledge

PL/SQL knowledge

Operating system knowledge (Unix, Linux and/or Windows)

Desirable technical skills:

Strong exposure and hands on experience of Oracle Database High Availability features (RMAN, Backup/Recovery, Restoring, Hot/Cold Backup, Database Corruption)

Experience in Real Application Clusters.

Network administration

Understanding of Oracle Grid Control, or at least 1 other major (non-database) Oracle product (for example EBS, Weblogic, etc.)

Strong hands on knowledge in Oracle Data Guard

Awareness of DB Sharding and True Cache

Shift:

We are looking for qualified people who can cover shift 2 (1:30pm to 10pm IST)

Personal competencies:

Desire to learn, or expand knowledge, about Database Security and associated products

Customer focus

Structured Problem Recognition and Resolution

Experience of contributing to a shared knowledge base

Experience of Support level work, like resolving customer problems and managing customer expectations, and escalations.

Communication

Planning and organizing

Working globally

Quality

Team Working

Results oriented

Qualifications

Career Level - IC5

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.