Principal Software Engineer, SaaS Observability Engineering

The SaaS Observability organization’s mission is to deliver the best observability service to Oracle’s SaaS engineering organizations in a unified, end-to-end manner.

The backend engineering is responsible for building and operating a set of microservices built in Golang and running on Kubernetes, and also orchestrating the cloud infrastructure. The services provide the large-scale telemetry ingestion, metrics, logs, and traces databases, and APIs and alerting, and based on our home-grown codebases and the popular open source projects (such as OpenTelemetry, Mimir, Loki, and Tempo), and integrated with the dashboarding services such as Grafana and the data lake and analytics solutions. The backend services are multi-tenant, highly available, deployed in lots of cloud regions globally.

We are serving thousands of SaaS engineers and dealing with massive volume of telemetry data and queries, and it’s crucial that we keep improving our performance, reliability, and do it more efficiently.

We're looking for a senior level engineer with a strong distributed systems background to lead the SaaS Observability backend development and operations.

As a team, we are global, and embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software.

• Passion for the service reliability, performance, and availability.
• Focuses on product quality and customer satisfaction.
• Experiences with Golang and have built and operated Go based microservices.
• Experience with deploying and operating microservices on Kubernetes.
• Experience in building and deploying software on any one of the cloud providers like OCI, AWS, GCP, or Azure.
• Experience with being on-call and performing operational/SRE tasks.
• Experience in delivering projects from gathering requirements to shipping the product to customers.
• Experience with guiding and mentoring team members.

• Been a power user of Grafana and Prometheus in operational roles.
• Experience with open-source software.

Career Level - IC4

• Drive technical and engineering projects in our organization.
• Influence the technical roadmap. Drive innovations from ideation to adoption.
• Drive system design. Create design documents, collaborate within and across teams.
• Work with your team to deliver new features, then use the results to iterate and improve.
• Build and operate mission critical systems. Own their reliability, performance, and availability.
• Participate in on-call rotations.
• Mentor and support other team members.
• Strive to become a subject matter expert for backend services and their codebase.
• Gain a deeper understanding of our services and customers.
• Working closely with the other teams and organizations.