Product Owner / Business Analyst

Overview

If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary

About Company

Light & Wonder is a global leader in game experiences. We create content, hardware and systems that connect iconic titles across any place or channel. By turning games into expansive entertainment, we keep thrilling players with characters and stories they can’t get enough of.

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit (www.lnw.com)

We are committed to offering very competitive benefits that are aligned with our values and inspire employees to drive innovation and contribute to the organization’s performance. Employees are the most valued resource, and we always look to improve their well-being with a wide range of benefits befitting every individual. Not limited to monetary benefits, we have robust learning and development opportunities that help them to grow professionally.

Our Values

• Dare to be bold: We combine diverse talent to look at the familiar in unfamiliar ways.
• Celebrate perspectives - We combine diverse talent to look at the familiar in unfamiliar ways
• Never settle: We relentlessly push forward to create the extraordinary in every detail.
• Uphold integrity: We promote accountability and respect to raise the bar for ourselves and the industry.
• Win as a team: We bring out the best in each other to share collective success.
  
  
  

• Job Location: ITPL Whitefield – Bangalore
• Required Experience: 4-7 Years
  
  
  

We are looking for a commercially savvy Business Analyst – Product Owner to lead key capabilities within our Player Account Management (PAM) platform. You’ll own the discovery, definition, and delivery of features across core modules including Identity & Access Management (IAM), Player Relationship DB (single customer view), Responsible Gaming, Wallet & Payments, KYC, Bonusing, Campaigns, Loyalty, Player Registration & Journeys, and integration APIs.

You’ll collaborate across Product, Engineering, Compliance, CRM, Payments, Fraud/Risk, BI, and Operations to ship secure, compliant, high‑availability services that scale across multiple brands and markets. Candidates with hands-on iGaming PAM experience (operator or vendor side) are highly preferred.

Product Ownership & Strategy

• Own outcomes for one or more PAM modules—set vision, measurable goals, and roadmap aligned to regulatory, market, and commercial priorities.
• Translate business strategy into clear epics, user stories, acceptance criteria, and prioritized backlogs (value vs. effort, risk, and compliance).
• Lead discovery (workshops, stakeholder interviews, process mapping, prototyping) and delivery (refinement, sprint planning, demos, UAT, rollout).
• Define success metrics and experiment (A/B tests, feature flags) to continuously improve conversion, trust & safety, and operational excellence.
  
  
  

• Support the roadmap and backlog for one or several PAM modules (IAM, Player, Responsible Gaming, Wallet & Payments, KYC, Bonusing, Campaigns, Loyalty, Registration, etc.).
• Translate strategy into delivery: epics, user stories, acceptance criteria; prioritize by value, risk, and compliance.
• Lead discovery & refinement: map key journeys and processes; define essential data and API needs.
• Drive delivery with Engineering/QA: sprint planning, user story refinement, demos, UAT, and releases across brands/markets.
• Ensure regulatory compliance (e.g., AML/KYC, RG, GDPR; market‑specific rules) and auditability.
• Support integrations by working with external PSPs, KYC providers, CRM/CDP, fraud/risk tools, and external service providers.
• Track and improve KPIs (conversion, KYC pass, deposit success, bonus engagement, reliability).
• Champion non‑functional requirements: availability, performance, security, observability, and data quality.
• Coordinate stakeholders (CRM, Payments, Risk/Fraud, BI, Ops, Support) and communicate status, risks, and decisions.
• Maintain core artifacts (PRDs, roadmaps, process maps) and ensure traceability and change control.
• Support operations: Customer Acceptance, incident triage, post‑incident reviews, and continuous improvement.
• Support go‑live readiness: Collaborate with Product, Delivery and release management to ensure appropriate documentation, training, and rollout plans are supported
  
  
  

The ideal candidate will have:

Qualifications

• A degree in a science, technology or mathematical subject and or suitable gaming industry experience
  
  
  

• Significant Gaming industry experience working for a solutions provider or operator
• Comfortable working with VP and C levels internally and at customer sites
• Very comfortable with technology and working with technologists (coding experience is not needed)
• Experience working with multiple SDLC and delivery methodologies
• Understanding cross functional and geographically dispersed team dynamics
  
  
  

• Good interpersonal skills
• Demonstrable oral and written communication skills
• Strong presentation skills and will present business strategies
• Team players with a desire to support and nurture
• A self-starter mentality who is capable of self-organizing and able to analyze lots of information from many sources
• A strong analytical mind
• Has a system thinking and continuous improvement mentality
• Willing to stand up for your convictions