QA Engineer - Hybrid

Overview

Hiver offers teams the simplest way to provide outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity

We are looking for a QA Engineer whose key goals would be to drive software quality and reduce risks in our releases. This would involve doing both functional tests as well as building the automated tests for our CI systems. Expect lots of challenges and high levels of ownership and autonomy. Come up with testing procedures to validate functional, system, and performance requirements for new features Ensuring the quality of releases for the features by running the test cases and reporting them Write and maintain automated test suites for functional and performance testing Keep the manual test cases updatedParticipate in the product feature design and specification with Product Managers, UX engineers, and developers

What we are looking for?

• 2+ years of total experience in a QA role.
• Should be able to write quality test cases on the problem statement.
• 1+ years of experience in QA automation with any of the Selenium, Playwright or Webdriver.io etc.
• Knowledge of at least one high-level programming language like Python, Javascript, Java etc.
• Hands-on experience with Code version control systems like Git.
• Work with the Customer Support team to reproduce customer problems and provide solutions to customers.
  
  

• Experience with RESTful API testing tools like Postman and performance testing tools like JMeter.
• Hands-on experience with Build and Continuous Integration (CI) systems like Jenkins.
• Experience working with Linux/Unix platforms and security aspects of testing is a plus.