QA Engineer

An Amazing Career Opportunity for QA Engineer

Location: Bangalore, India (Hybrid)

Job ID: 42406

The Partner Services Team

Within the Consumer Authentication Business Unit, the Partner Services team helps to grow and expand our business by designing, building and supporting integrations between HID Consumer Authentication Products and third-party strategic ecosystems (Technology Partners).

The integration components are designed so that the integrations are repeatable, add value, simplify/obfuscate complex technology, and importantly reduce the time and effort required of the partner to realise the value of their customers’ investments in both HID and the Technology Partner.

To provide our customers and partners with the best possible service, it is imperative that Partner Services aligns closely with our technology partners, understands their business model & vision and defines a shared strategy for collaboration in conjunction with the technology partner. In collaboration with sales, solution marketing, product and technical pre-sales teams; Partner Services are responsible for identifying and engaging with new technology partners to increase HID Global’s addressable market share. Partner Services will serve as a conduit between the B.U. & partners to influence strategic technology direction to help shape the B.U. portfolio vision & strategy.

It should be noted that Technology Partners often have their own partner program or ecosystem (referred to as Integration Partners). The Integration Partners are involved in all phases of the end customer sales cycle, this could be from the specification of the solution, the customization of the solution to meet customer-specific requirements, implementation and configuration of the solution, integration with third-party vendors and the support of the end-to-end solution thereafter. It is therefore also the responsibility of the Partner Services team to enable strategic Integration Partners.

Integration Partners are already experts on the solution provided by the technology partner but may lack the direct knowledge and skills on the HID Consumer Auth portfolio. The Partner Services team are responsible for:

• Onboarding, Training and enabling Strategic Integration Partners
• Educating strategic Integration Partners on HID Products along with the integration components developed by the team
• Assisting strategic Integration Partners and HID Professional Services with the installation, configuration, and support of the integration components
• Documenting and Testing integrations to ensure that they function as required
• Gathering feedback from strategic integration partners on the integration components and other HID Products and passing this to the relevant teams for action
• Supporting the strategic integration partners and technical services teams with critical customer issues
• Ensure alignment with a partner by defining successful outcomes/measures for engagements.

• Enabling HID Consumer Authentication
• Educating HID Technical teams on the integration of components develop by partner services
• Assisting HID Professional Services with the installation, configuration, and support of the integration components
• Implementing troubleshooting tools and processes to aid in the troubleshooting process by third parties
• Assisting in the pre-sales cycle as required
  

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

LinkedIn: www.linkedin.com/company/hidglobal/mycompany/

About HID Global, Bangalore

At HID Global, we are a bunch of passionate Engineers working on a product that helps integrating multiple physical access controls and logical access systems for Identities. Our product provides a common way of provisioning cards and access to identities across the organisation. We work on exciting integration and design problems using latest Microsoft Technologies in an inclusive environment. It is a great place to make a career, learn and have fun.We develop best-in-class access control and authentication solutions that help governments and organizations stay ahead of an ever-changing threat landscape. Most of our products are supported on both on premise and cloud environments. Our products protect more than 85 million user identities and issued more than 50 million credentials to date.

It is a great place to become security domain expert and work on latest technologies.

Identity and Access Management Solutions (IAMS)

HID's Identity and Access Management Solutions Business Area:

HID Global IAM products protect more than 85 million user identities.

HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

Duties and Responsibilities include the following. Other duties may be assigned.

The role of QA Engineer is a key contributor towards testing and identifying software defects in the integration components between HID Products and our ecosystem whilst also mentoring more junior resources. You are expected to have the testing of the integration components from design to delivery.

Technical Skills

• Must pose expert level understanding of core and internet banking platforms
• Meeting with the software design team to discuss verification protocols.
• Identifying software application weaknesses and target areas.
• Sketching out ideas for automated software test procedures.
• Reviewing software bug reports and highlighting problem areas.
• Writing automation scripts and implementing software applications.
• Designing and installing software databases.
• Troubleshooting automation software and finalizing system procedures.
• Identifying quality issues and creating test reports.
• Collaborating with the design team to solve application faults.
• Excellent Windows Server and Linux skills (Preferably RedHat, CentOS or Ubuntu)
• Excellent Development skills and understanding of the following Java, Python, C, Perl, Javascript, Node.js
• Good knowledge and exposure to databases (Oracle or Postgres)
• Good knowledge and exposure to least two of the following Web Application Servers, Firewalls, Databases, Proxy servers or Load Balancers.
• Must be able to explain and demonstrate an expert understanding of the following: FIDO, PKI, OAUTH, OATH, OpenID Connect, TLS
• An excellent understanding of containersiation platforms such as Docker and Kubernetes
• Ability to read and interpret technical journals, specifications, international technical standards and regulations.
  
  

Your responsibilities include:

• Technology Partners
• Designing, building, documenting and supporting testing framework between HID Consumer Authentication Products and third-party strategic ecosystems (Technology Partners).
• Implementation Partners
• • Educating strategic integration partners on HID Products and the automation testing created by the Partner Services team
  • Support Integration Partners with their testing and bug validation activities

• Technical Services
• Provide technical assistance and know-how to the Professional Services team during project delivery, if requested
• Technical Support to troubleshoot potential issues with integration components, provide technical support with the tools required to debug potential issues and provide 3rd line support and sustaining to the Technology Partner, Integration Partner and HID Technical Support
• Work in collaboration with the Consumer Authentication Pre-Sales team to educate and assist them with potential customers
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must be Fluent in English additional languages are an advantage
• Excellent communication and presentation skills
• Excellent writing skills
• Must have the confidence and technical prowess to represent HID Global as the Subject Matter Expert on HID products and solutions
• An in-depth understanding of software development lifecycle and methodologies
• An in-depth understanding of how I.T. security products are applied in the market to address needs such as identity management, identification, authentication, digital signing of transactions, single sign-on, access control, non-repudiation, privacy and confidentiality
• Passionate about I.T. and I.T. Security
  
  

Education and/or Experience:

• At least 3 year’s experience in Automation & Manual testing. Some exposure to I.T. Security, specifically within financial services
• Previous experience working as a QA automation engineer.
• Advanced programming skills, including automation systems and databases.
• Familiarity with programming script languages, including Java and VBScript.
• Excellent analytical skills.
• Detailed knowledge of application functions, bug fixing, and testing protocols.
• Technical degree (BSc Computer Science, Engineering or equivalent experience)
• Industry Standard IT/Security Industry Certifications are useful
  
  

Customer Expectations :-

This role is a QA engineer role whilst also being an internal and partner-facing role. You are expected to interact with various levels of organization. You are required to adapt your messaging to suit an audience ranging from technical resources, business consultants, subject matter experts to all levels of management.

• You are expected to dress appropriately and be representative of HID Global.
• Respond quickly to customers/partners/internal requests with accurate information and advice
• Professional and credible demeanor; personable
• Knowledgeable and resourceful; “source of expert guidance”
• Knows when to escalate issues within internal management structure
• Knows how to target the right conversation at the right person(s) in the customer organization at the right point in the sales cycle
  
  

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
  
  

This opportunity may be open to flexible working arrangements.

HID is an Equal Opportunity/Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.

We make it easier for people to get where they want to go!

On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.

When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.