Pune, Maharashtra, India
Information Technology
Full-Time
IBM
Overview
Introduction
IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your Role And Responsibilities
RTS - ( Remote Technical Support ) - Storage support : Whenever customer have any issue with any of the IBM storage Product, they will call IBM and log a support ticket. This ticket will be assigned to the person RTS. He will contact customer and understand the issue in detail . He will collect the required logs , analyze it and give the resolution. Once the issue is resolved , he will take confirmation from custoer and close the ticket.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
3+ years of experience as Technical Support Engineer.
Problem determination and problem isolation when client open a support case.
Resolve the issue by meeting or exceeding customer expectation.
Close the cases on time and maintain defined SLA with client.
IBM Infrastructure is a catalyst that makes the world work better because our clients demand it. Heterogeneous environments, the explosion of data, digital automation, and cybersecurity threats require hybrid cloud infrastructure that only IBM can provide.
Your ability to be creative, a forward-thinker and to focus on innovation that matters, is all support by our growth minded culture as we continue to drive career development across our teams. Collaboration is key to IBM Infrastructure success, as we bring together different business units and teams that balance their priorities in a way that best serves our client's needs.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your Role And Responsibilities
RTS - ( Remote Technical Support ) - Storage support : Whenever customer have any issue with any of the IBM storage Product, they will call IBM and log a support ticket. This ticket will be assigned to the person RTS. He will contact customer and understand the issue in detail . He will collect the required logs , analyze it and give the resolution. Once the issue is resolved , he will take confirmation from custoer and close the ticket.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
3+ years of experience as Technical Support Engineer.
Problem determination and problem isolation when client open a support case.
Resolve the issue by meeting or exceeding customer expectation.
Close the cases on time and maintain defined SLA with client.
Similar Jobs
View All
1 Day ago
Network Security Architect
Healthcare & Life Sciences
- 11 - 16 Yrs
- Hyderabad
We’re hiring a Network Security Architect for our esteemed client, a leading healthcare provider in Hyderabad, to design and secure cutting-edge network infrastructure. If you have 11-16 years of experience in network security and a passion for build...
1 Day ago
IT Operations Lead
Fintech
- 8 - 13 Yrs
- Pune
Role- IT Operations Lead
Exp - 8 to 12 years
Location- Pune
Domain -Cards and Payments
Work model - 5 days’ work from office.
As an IT Operations Lead you shall be responsible to ensure the technical operation of RUN IT Electronic Payment reso...
1 Day ago
Application Engineer Team Lead
Fintech
- 8 - 13 Yrs
- Pune
Application Engineer Team Lead
Location: Pune, India
Experience: 8 – 12 years
Business Unit: PS (Payment services)
Job Role: Application Engineering, Investigation of incidents, change request (Small Enhancement), Application de...
1 Day ago
IT Project Manager - Capital Markets Domain
Fintech
- 8 - 14 Yrs
- Mumbai
Job Title: IT Project Manager - Capital Markets Domain
Location: Prabhadevi, Mumbai
Experience: 8-14 years
Employment Type: Full-Time
About the Role: We're hiring a Product Project Manager to lead the execution of high-impact products in the ca...
1 Day ago
Sr Technical Consultant
Information Technology
- 700000 - 2300000 INR - Annual
- 5 - 8 Yrs
- Pune
Position: Sr. Technical Consultant (Dotnet 6.0+) Experience:
5+ Years
Job Title: ASP.NET Core 6.0 / Full stack Developer for Pune Location
We are looking for a seasoned ASP.NET Core 6.0 / MVC Developer to join our innovative team. This
ro...
1 Day ago
Director - Artificial Intelligence
Health & Wellbeing
- 5000000 - 5500000 INR - Annual
- 10 - 15 Yrs
- Chennai, Hyderabad
Summary role description:
Hiring for the Director – Artificial Intelligence for a leading healthcare technology provider delivering AI-driven solutions to modernize care for millions nationwide.
Company description:
Our client i...
1 Day ago
Senior AI Engineer
Information Technology
- Pune, Maharashtra, India
Company OverviewMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and ...
1 Day ago
Data Scientist - Python/Spark
Information Technology
- Pune, Maharashtra, India
Description : Summary : ResponsibilitiesWe are seeking a highly skilled Data Engineer / Data Scientist with strong expertise in Python, Pandas, PySpark, SQL, and NLP libraries. The ideal candidate will be responsible for developing scalable data sol...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in