salesforce business analyst

Technical Skills Preferred/Required:

• Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required
• Change management experience preferred
• Project management experience preferred
• Salesforce Business Analyst Certification preferred
• Salesforce Administrator Certification preferred
• Strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns and development options

Other Skills Required:

• Excellent listening, communication, facilitation and presentation soft skills
• Ability to define and communicate the “big picture” in terms of the solution (both functional and technical components) and break it down into smaller manageable work units
• Strong interpersonal, consultative, consensus builder, and issue resolution skills
• Experience working in a team-oriented, collaborative environment - and fostering the culture of technical collaboration
• Ability to present ideas in user-friendly language and to interface on business and technical concepts
• Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment.
• Exceptional analytical, conceptual and problem-solving abilities
• Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
• Other Salesforce certifications
• Change or Project Management Certification