Salesforce Business Analyst

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.

The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.

About The Team

Within the Customer Solution Enablement and Architecture Team, the Global Technology Solutions (GTS) – Salesforce COE is a dynamic group of highly motivated and results-driven professionals dedicated to translating ResMed’s strategy into an actionable roadmap.

Our mission is to:

• deliver value and maintain the highest standards of excellence in Salesforce implementation and utilization by promoting rigorous standardization and fostering a collaborative environment
• optimize business processes, enhance customer experience, and support ResMed growth through best practices, focused expertise and a culture of continuous improvement
  
  
  

The primary role of IT Application function is to analyze, design, develop and maintain IT applications based on business requirements across all business functionalities. Key deliverables include using current programming languages, configuration and source code to develop, test, debug complex applications and provide post-production support within the agreed time, quality, performance and budget constraints. Working closely with key stakeholders, DBAs and system administration to define and document functional & technical specifications and schedule.

Let’s Talk About Responsibilities

The primary objective of Salesforce Functional Consultants specialization within IT Applications is to:

• Deliver a high level of support of the productive systems for the IT Solutions belonging to their landscape
• Analyze business problems and deliver digital & technology solutions to solve them in the application landscape scope
• Understand and promote Global Salesforce initiatives and Global solution approach
• Own delivery of solutions from initiative identification to final delivery in production and support, including functional and technical documentation, implementation, testing and change management and other IT deliverables
• Accountable for IT support of solutions in scope complying with Service Levels and manage escalation from business stakeholders, monitor and report on support Service Levels
• Providing functional & technical expertise in formulating business requirements for system functional specifications.
• Define and document processes, procedures and data flows of business systems following best practices.
• Configure system settings and options.
• Plan, execute and document unit, integration and acceptance testing to meet business requirements.
• Provide support and training to users.
• Coordinate and lead small and medium sized IT projects & application enhancements, involving multiple departments
• Network with contacts outside own area of expertise.
• Work independently, with guidance or mentorship when needed.
• Take initiative to recommend process improvements and demonstrate creative thinking, research and experiment new Salesforce technologies, features and functionalities and assess how they could be best used at Resmed.
• Communicate clearly and professionally with customers, users, peers, and all levels of management.
• Adhere to the processes and policies defined by ResMed Quality, Security, data privacy and IT management.
  
  
  

Let’s Talk About Qualifications And Experience

• Critical thinking, strong and independent problem-solving skills
• Self-motivating - demonstrates initiative and ownership
• Excellent organizational and time management skills – ability to complete tasks on time
• Good interpersonal and communication skills and ability to interact positively with peer groups within and outside IT and management
  
  
  

Required Skills

• Bachelor’s degree.
• 5+ years of related experience (Salesforce.com, Commercial, Customer Service, B2B, B2C)
• Strong knowledge of SFDC best practices and configurations
• Exposure to core web technologies
• In-depth understanding of the SFDC capabilities and constraints especially in SFDC Sales and Services Cloud
• Good understanding of regulatory constrains applying to functional domain (quality/Medical Device Regulation, Sox, GDPR, …)
• Ability to manage multiple topics
• Ability to take initiatives and to work in a multi-cultural team
  
  
  

Preferred Skills

• Good understanding of Agile development methodologies, preferable in Scrum
• Project Management experience
• Good business analytical skills
  
  
  

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.