Salesforce Data Cloud Consultant

Overview

• Lead the end-to-end design and implementation of Salesforce Data Cloud solutions aligned with client business objectives and technology landscape.
• Conduct business requirement workshops and translate functional needs into scalable Data Cloud configurations and technical specifications.
• Architect and implement Data Cloud solutions including Data Streams, Data Model Objects (DMOs), Calculated Insights, and Segmentation.
• Design and configure data ingestion pipelines, identity resolution, and real-time data activation across Salesforce and external platforms.
• Integrate Data Cloud with Salesforce Marketing Cloud, Sales/Service Cloud, and third-party systems using APIs, connectors, and middleware tools.
• Collaborate with functional consultants to define customer 360 strategies, data unification, and personalized engagement use cases.
• Perform system health checks, troubleshoot issues, and optimize platform performance.
• Work closely with global KPMG teams to ensure consistent delivery quality, documentation, and knowledge sharing.
• Contribute to thought leadership, internal capability building, and mentoring of junior consultants in Salesforce Data Cloud delivery.
  
  

• Strong experience in Salesforce Data Cloud (formerly Customer Data Platform) implementation and configuration.
• Proficiency in Data Streams, Data Model Objects, Calculated Insights, Segmentation, and Activation.
• Technical expertise in data modeling, identity resolution, API integration, and deployment management.
• Familiarity with Salesforce Marketing Cloud is desirable.
• Understanding of Salesforce architecture, governance, and best practices for scalable enterprise data solutions.
  
  

• Proven ability to elicit business requirements, map customer data journeys, and design data-driven CRM processes.
• Strong problem-solving, analytical, and documentation skills with a consulting mindset.
• Experience in translating marketing, sales, or service strategies into Salesforce Data Cloud enabled solutions.
• Excellent communication and presentation skills to interface with senior stakeholders and cross-functional teams.
• Exposure to multi-cloud implementations and data-driven marketing strategy design.
  
  

• Experience in integrating Salesforce Data Cloud with Salesforce and external marketing ecosystems.
• Understanding of data privacy, consent management, and data governance principles.
• Adept at using modern productivity and collaboration tools (e.g., Miro, Jira, Confluence, MS PowerPoint, Excel).
  
  

• B.E./B.Tech/MBA from a reputed institution.
• 6+ years of total experience in Salesforce data cloud consulting and delivery roles.
• Salesforce Certifications (e.g., Data Cloud Consultant) preferred.
• Prior experience in a consulting environment or Big 4 setup is desirable.
  
  

(ref:hirist.tech)