Salesforce QA Analyst

Key Responsibilities

In this individual contributor role, you will be working alongside an enthusiastic and talented team with diverse backgrounds, including the Product Owner, Developer, Sr. Business Analyst and fellow Salesforce Administrators. You will be supporting an environment with over 2,900 users. You will be responsible for the overall quality of development and configuration and corresponding deliverables through our projects and their lifecycles.

• RPA UiPath Test Automation Tool: Proficiency in using UiPath for test automation is essential. This includes skills like data-driven testing, integration with ALM tools, mock testing, activity coverage, and continuous testing. Knowledge of Selenium and/or QTP/UFT is an advantage
• Creating and Maintaining Automation Scripts: Develop and maintain automation scripts to streamline processes and enhance the overall efficiency of the team. This includes identifying areas for automation, writing and testing scripts, and ensuring they are up-to-date and functioning correctly.
• Test Artifacts: Creates test artifacts (test strategies, test cases, traceability matrices, test coverage metrics, etc.).
• Requirement Analysis: Understands business requirements, analyzes new features, and designs test plans and scripts for new components, customer-facing solutions, and integrations.
• Test Design and Execution: Designs, develops, and executes manual and automated test plans and cases based on user stories and specifications.
• Testing: Performs both manual and automated testing, including functional, system, integration, regression, and user acceptance testing (UAT).
• Defect Management: Documents detailed defects and bugs, monitors their resolution, and performs post-resolution testing.
• Functional, Regression, Integration Testing: Showcases functional, regression, Integration and automation testing skills to protect the system from functionality issues.
• Salesforce Quality: Discusses previous issues encountered in Salesforce and describes strategies implemented to enhance the application.
• Collaboration: Collaborates with developers and other stakeholders to ensure the quality of Salesforce applications.
• SDLC Focus: Emphasizes QA and UAT testing within the software development lifecycle.
• Continuous Improvement: Continuously improves automated tests as product features and enhancements are developed.
• CI/CD Experience: Experience in the design and implementation of CI/CD pipeline processes, automated build, and test systems.
• API Testing: Hands-on experience with test automation of APIs (SOAP and REST services).
• Time Estimation: Provides accurate time estimations for manual and automation QA efforts.
• Quality Maintenance: Maintains high-quality manual and automated scripts to improve efficiency and reduce manual testing efforts.
• Team Collaboration: Works collaboratively with developers, testing teams, and other stakeholders in a geographically distributed team.
• Defect Management: Identifies problems, documents, and manages defects.
• Blocker Communication: Identifies blockers and communicates with stakeholders.
• Reporting: Reports and presents test results and demos to internal teams.

Qualifications

Technical Skills Preferred/Required:

• Minimum 5 years of Salesforce QA testing experience
• Salesforce Administrator Certification
• Minimum 2 years of experience in Salesforce QA Automation Framework, especially using RPA UiPath Test Automation tool
• Support Availability: Should be willing to provide overlap for at least half-day to the USA Milwaukee office
• Strong knowledge of Salesforce.com architecture components - Sales, Service, Marketing, OMS, CPQ clouds
• Experience in agile/scrum development methodology
• Experience in web application automation
• Knowledge of template and components creation, site structure, workflows and API integrations

Other Skills Required:

• Communication & Leadership skills
• Excellent listening, communication, facilitation and presentation soft skills
• Ability to define and communicate the “big picture” in terms of the solution (both functional and technical components) and break it down into smaller manageable work units
• Strong interpersonal, consultative, consensus builder, and issue resolution skills
• Experience working in and leading a team-oriented, collaborative environment - and fostering the culture of technical collaboration
• Ability to present ideas in user-friendly language and to interface on business and technical concepts
• Ability to collaborate with multiple stakeholders to lead multiple strategic initiatives under time and resource constraints, as well as the ability to deliver in a fast-paced, evolving environment.
• Strategic skills
• Exceptional analytical, conceptual and problem-solving abilities
• Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution
• Bachelor’s Degree

Preferred but not required

• Other Salesforce certifications
• DevOps tools knowledge