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2 Days ago

Salesforce Service Cloud Engineer

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Kolkata, West Bengal, India

Information Technology

Full-Time

Vistaar Digital Communications Jobs

Overview

We are seeking a skilled Salesforce Service Cloud Engineer with 3–5 years of hands-on experience in configuring, customizing, and optimizing Service Cloud solutions. Experience in the e-commerce industry is preferred. Immediate to 1-month joining is highly desirable.

Key Responsibilities:

Configure and customize Salesforce Service Cloud (Cases, Email-to-Case, Omni-Channel, Knowledge, CTI integrations).

Develop Flows, validation rules, reports, and dashboards.

Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.

Support deployment activities, testing, and documentation.

Troubleshoot issues and provide ongoing enhancements.

Requirements:

3–5 years of Salesforce Service Cloud experience.

Strong understanding of Salesforce configuration and declarative tools.

Salesforce Service Cloud Engineer certification preferred.

Experience in the e-commerce domain is a strong plus.

Ability to work effectively in a team environment.

Willingness to work 1–2 days/week at the client site in Powai, remaining days from Borivali.

Immediate to 1-month joining preferred.

HR Contact: hire@vistaardigital.com

Job Type: Full-time

Work Location: In person

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