Scrum Master I

Role Description

Role Proficiency:

Partner with up to two business and technology teams to plan and execute tactical and strategic efforts; delivering the business vision.

Outcomes

• Team coordination: Ensure teams operate to agreed team cadence. Provide support to help teams reflect learn and improve on their Agile practice
• Dependency coordination: Support teams to ensure smooth collaboration among ‘extended’ team members wherever required and enable clear visualisation of dependency blockers
• Track and manage team Visual Management Boards: Help teams maintain their team data and collateral; keeping them relevant over time to changing needs of the business
• Continuous improvement: Provide mentoring support to Product Owners and team members to refine their understanding of Agile practices
• Support Product Owners in each team to engage inform influence and negotiate with stakeholders using product backlogs (prioritized based on value) as the basis for discussions.
• Work with the Agile coach to ensure alignment to Agile values and principles.
  
  

Measures Of Outcomes

• Percent of increase in Agile maturity as defined by the maturity tools i.e. adoption of Agile practices and participation within the team
• Percent of achievement in OKRs or KPIs as defined for project / program
• Number of contributions to Scrum Master guilds to improve Agile adoption; creating sustainability
  
  

Outputs Expected

Change Agent:

• Facilitate team events to drive Agile practices (e.g. daily stand up sprint planning sprint reviews and sprint retrospectives).
• Conduct regular check- ins with all team members to provide performance feedback and offer coaching and mentoring
• Create and maintain team metrics to monitor and measure teams performance (e.g. Velocity Burndown CFD’s cycle time etc)
• Coach the team the product owner and business stakeholders on Agile practices and processes (e.g. methodology acceptance criteria user stories estimation etc.)
• Provide training for the team on Agile concepts various practices and frameworks as required
• Effectively use a variety of collaboration tools (e.g. Mural Miro MS Teams Zoom etc) to stimulate collaboration and transparency
  
  

Skill Examples

• Understand the business requirements and interact with SMEs at various stages of development
• Understand the customer's technology landscape and requirements
• Identify improvements for the release management process release schedule and plan
• Understand RACI Matrix and Governance Framework for related projects
• Promote continuous knowledge management
• The ability to cut through unnecessary work and focus only on the essentials
• Exhibits sound judgment under pressure with the ability to remain calm under stress
• Possesses motivation and coaching skills; guiding and supporting teams throughout a project
• The ability to think and make decisions quickly in rapidly changing circumstances
• A true Servant leader with the relevant skills and competencies
• Demonstrate conflict resolution skills to effectively facilitate the team business stakeholders and project delivery.
  
  

Knowledge Examples

• Experience applying a variety of patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: Retrospective formats handling bugs Backlog Prioritization collaboration team building techniques etc.)
• Passion for Agile software development.
• Understanding of fundamentals of software development processes and procedures.
• Recognizing the value of commitments to delivery made by a development team.
• Comprehension of incremental delivery and the benefit of metrics.
• Understand the necessity of backlog tracking and grooming burndown metrics velocity and task definition.
• Familiarity with common Agile practices and better development practices
• Willingness to adhere to and promote adopted methodologies tools and standards to ensure consistency and compliance with defined standards.
  

Additional Comments

Key Responsibilities: good to have if having ServiceNow projects experience Serve as Scrum Master for one or more Agile teams, facilitating Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) Act as a servant-leader and coach to Agile teams, ensuring adherence to Agile values and practices Work with Product Owners to ensure well-groomed, prioritized backlogs Identify and remove impediments that hinder team progress Promote a culture of collaboration, transparency, and accountability Track and report on team metrics such as velocity, sprint progress, and burndown charts Support organizational Agile adoption through mentoring, training, and best practices Shield the team from external interruptions and distractions Foster an environment of continuous improvement through feedback and data Qualifications: Bachelor’s degree in Computer Science, Business, or related field (or equivalent experience) 3+ years of experience as a Scrum Master in an Agile software development environment Certified ScrumMaster (CSM) or equivalent Agile certification (e.g., PSM, SAFe) Strong understanding of Agile principles, frameworks (Scrum, Kanban), and project management tools (e.g., Jira, Azure DevOps) Excellent facilitation, communication, and conflict resolution skills Experience working with distributed or remote teams is a plus Preferred Skills: Experience with scaled Agile frameworks (SAFe, LeSS) Familiarity with DevOps principles and CI/CD processes Background in software development or product management

Skills

Scrum Master,service now,Agile