Scrum Master III (Agile Delivery)

About Vonage:

Vonage is a global leader in cloud communications, providing flexible and scalable voice, messaging, video, and data capabilities through our Unified Communications, Contact Centres, and Communications APIs. We're committed to delivering unparalleled customer and employee experiences by driving efficiencies and fostering collaboration across engineering, product, and support teams.

About Team:

As a member of Vonage's Lean Agile Centre of Excellence (LACE), you'll have a unique opportunity to shape the future of customer engagement. By supporting our engineering and product teams, you'll help deliver a truly immersive platform experience that revolutionizes how businesses communicate.

Why this role matters

We're looking for a passionate and results-driven Agile Delivery Manager to join our global team. In this role, you'll be at the forefront of our Agile transformation, playing a vital role in driving change across the organization. This position offers an exciting opportunity to make a real impact, working alongside an experienced Agile team to help Vonage align its diverse and rapidly growing business.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do

• Agile Transformation Leadership: Spearhead Agile at scale transformation in an organization with varying levels of Agile maturity, driving consistent delivery excellence.
• ART Facilitation: Lead the Agile Release Train (ART) by organizing and facilitating key Agile ceremonies, including PI Planning, System Demos, and Inspect & Adapt workshops.
• Cross-Team Alignment: Ensure seamless alignment and collaboration among Agile teams, Product Management, Architecture, Engineering, and Business Owners to maximize efficiency and value delivery.
• Value Stream Management: Manage and optimize the flow of value through the program and portfolio, proactively identifying and resolving impediments and dependencies.
• Performance Metrics: Develop and maintain metrics and reports using Jira and other tools to track progress, identify bottlenecks, and drive continuous improvement.
• Stakeholder Communication: Facilitate effective communication and collaboration across the program, keeping stakeholders informed with regular progress updates and status reports.
• Strategic Coordination: Collaborate with other ART leaders and stakeholders to strategically plan and coordinate the delivery of value across the program and portfolio.
• Continuous Improvement: Continuously evaluate and refine Agile practices, making data-driven recommendations for enhancements and driving adoption of best practices.
• Coaching and Development: Provide coaching and guidance to Agile teams and Product Managers, fostering their growth and ensuring their success in Agile practices.
• Subject Matter Expertise: Serve as a subject matter expert on SAFe and Agile methodologies, providing training, guidance, and mentorship to the organization as needed.

What you'll bring

• Proven Experience: Demonstrated success in driving Agile delivery and transparency, with strong Jira reporting skills.
• Genuine Commitment to Agile: A deep understanding of Agile principles and methodologies, with a focus on meaningful, value-driven practices.
• Broad Agile Knowledge: Familiarity with Scrum, Kanban, and XP, with the ability to implement these methodologies effectively.
• Resilience and Creativity: A positive attitude toward challenges, with examples of pragmatic, outcome-driven approaches.
• Initiative and Collaboration: A track record of identifying opportunities for improvement and driving change, both independently and as part of a team.

What's required for application

• Previous experience as an Agile Delivery Manager or Scrum Master.
• Strong knowledge of Agile principles and methodologies (Scrum, Kanban, XP).
• Experience with the Atlassian suite (Jira, Confluence)
• Proven coaching ability, with experience in delivering workshops, training, and 1:1 mentoring.
• Detail-oriented, organized, and capable of tracking progress and maintaining accurate records.
• Problem-solving mindset, with a history of driving solutions and adaptability in dynamic environments.

What's in it for you

• Unlimited Discretionary Time Off
• Private Medical Insurance with optional dependent coverage
• Educational Assistance Reimbursement Program
• Opportunities for reimbursement for conferences, trainings, and other personal development events
• Maternity and Paternity Leave
• Ask recruiter for country specific information

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.