Security Consultant - SOC

Overview

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

• Own end-to-end delivery of cyber security services
• Ensure adherence to SLAs, KPIs, and contractual commitments
• Act as the primary client interface for service delivery matters
• Lead operational governance forums, service reviews, and steering meetings
• Manage incident, problem, and change management processes
• Drive service performance reporting and dashboards
• Coordinate across SOC, Engineering, Infra, Cloud, and GRC teams
• Identify service risks and implement mitigation plans
• Support onboarding of new services and transitions
• Drive continuous service improvement initiatives
• Manage escalations and ensure timely resolution
• Support renewals, audits, and service expansion discussions
  
  

Master's Degree

Required Technical And Professional Expertise

• Strong experience in managed cyber security services
• Knowledge of SOC operations, SIEM, SOAR, EDR, IAM, Cloud Security
• Strong understanding of ITIL service management
• Excellent client communication and stakeholder management
• Experience managing large, distributed operations teams
  
  

ITIL Expert / ITIL 4