Security Network Architect- Palo Alto expertise in design

Job Summary

Operational Skills =================== Having 10+ Years of experience who can performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc. Leads and manages all initial client escalation for operational issues. Audits and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Excellent communication skills ¿ both written and verbal Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. As part of Managed Service team, ready to work with 24/7 shift operation. Must be flexible to work outside of business hours as per business requirements Evaluation procedures collecting and analysing data, preparing reports, and ensuring data driven decision making. Technical Skills ================ Must have a good networking background and understanding. A high level of Palo Alto expertise in design, configuration, migrations, tuning and customization on Palo Alto features. Thorough knowledge of SCM, Panorama, Global Protect and Palo Alto firewall¿s Configuring and Troubleshooting Palo Alto firewalls, Cisco ASA, Cisco Firepower, Cisco WSA, F5,cisco any connect. Monitoring tools like NDB, SPLUNK, Syslog, Thousand Eye, Familiarity with Data Centre environment and hosted deployments/cloud. Proficient skill in Windows, UNIX, and Linux operating systems; Scripting and shell languages for automation. Experience with Wireshark or other protocol analysers