Senior Business Analyst - BSS (Channels/Portals/PTL)

If digital transformation, next generation technology and growth opportunities excite you, then join our Netcracker Technology team! Our culture and collaborative work environment are the keys to our success. Here you will work with the best in class global teams, earn a competitive salary and contribute to the largest digital transformations around the world.

What’s in it for you?

At Netcracker, we are all entrepreneurs. This means, we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren’t micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly. In addition to living out an entrepreneurial culture, you will also receive a wide range of outstanding benefits including health, accident and life insurance as well as paid time off, sick time, and parental leave.

Expectations From The Job

• Build expertise on Netcracker product suite, primarily SSP and Digital Channel
• Refining the stories with Product Owners
• Participating in the Story discussions with Product Owners and other streams to align the requirement
• Grooming the Developers for the story which are in scope of each Sprint and which are refined with Product Owners
• Create, manage and own high and low level design for each sprint
• Design review with Dev and QA team
• Identify cross-module requirements dependencies and potential gaps
• Knowledge transfer sessions to New Joiners
• Review design of other BA in the team
• UI/UX alignment with UI/UX team and NC UI/UX team
• Tech Demo Presentation to the product Owners for the each Sprint
• Analyze implemented solution on product server and validate results
  
  

Required Domain Knowledge

• B2B / B2C Portal experience
• Channels Management in portal (eComm/ePos/eCare/SSP).
• Experience in designing a light-weight, catalog driven Portal architecture. Knowledge in APIs
  
  

Technical Knowledge

• Knowledge of PL/SQL, Java, programming languages
• Having experience in analyzing the internal & external integration points and design, IA analysis.
• Understanding of RESTful web services, Single Page Application deployment, Micro services.
• Understands Product catalog modeling, Order Entry, Customer Management, Billing Interface, Asset Management, contacts, role matrix.
• Understanding of shopping basket /cart management
• Promotion & discount configuration & management, contract management in a standard ecommerce flow.
• Understanding representation of customer’s product line details, usage, resign journey, invoice presentation, Adjustments /ETF in self-care Portal.
• API (REST/json) analysis and design. Authentication & authorization techniques
• Single Sign On
  
  

Good to have –

• Basic Knowledge of web technologies
• Knowledge in Omni-channel, Multi-channel flow.
• Marketing Catalog integration
• Marketing & service notification (Kafka)
• Key features in Point of sale journey.
• Web Analytics
  
  

Methodologies

• Agile / Waterfall
  
  

Tools (preferred)

• Invision App
• Flow Charts / Process Tools: Visio / Bizagi / Signavio
• Experience in KM Management Documentation
• JIRA
• Figma
  
  

Relevant Experience

Min. Bachelor's degree or equivalent combination of education and experience;

7+ yrs. of IT experience with significant exposure to Telco Industry Practices, Products & Services;

Proven experience in a customer-focused techno-functional role, Requirements mgmt. and Solution Design;

Significant exposure in delivering multiple Telco Digital Transformations as a BA or SA;

Who is Netcracker Technology?

We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

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