Senior Business Analyst- Crew Management

About This Role

CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.

Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to support our customers in their success.

Here are few reasons why folks love working at CAE!

• Meaningful work that drives professional development
• Ability to enter and grow within the technology industry
• Work in a collaborative environment
• Be part of a high-performance team
• Support airline customers around the world

Airlines and business aircraft operators face pressures like few others. In a heavily regulated, competitive, ultra-visible industry, they require a suite of digital tools to efficiently plan their operations and deploy their people while optimizing their performance, compliance, and customer satisfaction.

Product Overview

Crew Manager application is designed to manage airline crew operations i.e. crew schedule planning, tracking, managing, adhering to regulatory/contractual requirements, and assisting crew with work/life balance issues during each roster period

Within Crew Manager, crew schedulers can:

• View all rostered activities of one or more Crew members
• Search for crew schedules and modify assignments
• Track flight operations from the perspective of crew coverage and legality
• Create new pairings (trips) and fill unassigned duties
• Recover crew operations in the face of significant schedule disruptions
• Track required schedule change notifications to crew and
• View and update crew member profile information: personal, service, qualifications, and documents

Team Overview

The Crew Manager team is focused on delivering and maintaining the Crew Manager Application that manages the Crew (Cockpit and Cabin Crew). The team is looking for a Technical Subject Matter Expert, who are members of a techno-functional team specialized in implementing, upgrading and migrating CREW products and other airline operations management solutions / modules as part of the CREW Manager suite for various airlines across the world. CAE Delivery Team is spread across the globe, presence in Dallas, Montevideo, Bangalore, Krakow, Shangai. This member applies advanced skills and concepts to oversee large, complex projects. Has excellent understanding of business application. Works with technical staff to understand problems with software and resolve them. Resolves customer complaints with Product and responds to suggestions for improvements and enhancements. Demonstrates broad knowledge of technical solutions. May design and build prototype applications. May oversee product development.

Your Role & Main Responsibilities

• Responsible for planning, conducting and directing the analysis of highly complex business problems to be solved with automated systems, cross-functions and cross business domain within the aviation flight crew area.
• Works on high value (revenue) projects with large scale customer impact and able to operate under limited direction and minimal oversight. Able to delineate requirements to solve complex business problems using differing technologies and systems views across multiple functional domains (within company and between company and its customer) on high profile and/or mission critical efforts and projects.
• Strong knowledge of systems flows, engineering documentation, tools and architecture concepts required. Provides functional/technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
• Expert in-depth knowledge and able to represent all customer’s and industry needs; typically leads and coaches a team of subject matter experts and help them to upskill.
• Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers.
• Supports Development staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product, as assigned.
• Subject matter expert in functional domain; provides guidance and direction to less experienced business systems analysts.
• Will be responsible to install software, conduct data migration, setup integration, documentation
• Identifying areas where technical solutions would improve business performance.
• Consulting across business operations, providing mentorship, and contributing specialized knowledge.
• Providing subject expertise and guidance to IT developers during the software development life cycle.
• The role may require up to 30% travel

SKILLS / EXPERIENCE

• Minimum 5-8 years related experience.
• Advanced computer software skills
• Experience working with global team and customers
• Experience with training/demo to internal teams or customer
• Hands on experience/expertise in the Crew Management area – either worked in airline in scheduling, training, tracking, IT or the end-to-end implementation of crew enterprise systems is a plus
• Experience in using Microsoft Office esp. Excel (writing Macros is a plus) , PowerPoint
• Requires understanding client-server architectures and the integration with legacy systems.

EDUCATION: Bachelor's degree or equivalent.

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As "One CAE," we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at rh-hr@cae.com.