Senior Business Analyst

Overview

Experience-5+yr

As a Business Analyst, you will work across the full product lifecycle, from discovery and concept validation to delivery and post-launch analysis. You will collaborate closely with product managers, UX designers, data engineers, and QA testers to define requirements, improve workflows, and optimize outcomes. A strong understanding of healthcare-specific workflows and terminology is essential.

Key Responsibilities:

Requirements Gathering & Product Documentation

• Elicit and document business, functional, and technical requirements from cross-functional stakeholders.
• Create detailed Business Requirement Documents (BRDs), Functional Specifications, User Stories, Use Cases, and Acceptance Criteria.
• Define complex field-level rules, interdependencies, and validation logic, especially in modules like:
• Provider Onboarding (NPI, TIN, CLIA, HPSA)
• Patient Intake, Referrals & Scheduling
• Clinical Documentation & Case Management
• Eligibility Verification, Claims Intake, Authorizations
• Translate ambiguous business needs into structured product features and user journeys.

Process Mapping & Analysis

• Model current and future-state workflows using BPMN, flow diagrams, and swimlanes.
• Conduct gap analysis between current platform capabilities and future product needs.
• Identify workflow inefficiencies and opportunities for automation or improvement.
• Align product workflows with evolving care models (e.g., virtual care, team-based care, chronic care management).

Stakeholder Collaboration

• Act as a liaison between business and technical teams to ensure mutual understanding of product goals.
• Lead requirement walkthroughs and backlog grooming sessions with internal stakeholders.
• Work with clinicians, operations leaders, and compliance officers to ensure regulatory and operational alignment.
• Serve as the “voice of the user” during design, development, and testing phases.

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• Data & Integration Analysis
• Collaborate with data engineering teams to define reporting logic, KPIs, and data validation rules.
• Help define API payload requirements, interface specifications, and system integration points.
• Support FHIR, HL7, and EDI-based data exchange requirements at a conceptual or field-level mapping level.

Testing & Quality Assurance

• Develop test scenarios, data sets, and expected outcomes based on requirements.
• Support User Acceptance Testing (UAT), identify issues, and validate solutions.
• Help triage production issues by analyzing root causes and clarifying expected behavior.

Required Qualifications:

• 3–6 years of experience as a Business Analyst in the healthcare technology or digital health sector.
• Proven ability to translate healthcare operations into system requirements.
• Strong knowledge of healthcare workflows, such as:
• Provider credentialing or contracting
• Claims, billing, prior authorization
• Clinical documentation workflows
• Patient intake, appointment management, referrals
• Solid understanding of healthcare data structures (e.g., NPI, ICD-10, CPT, CLIA ID, TIN, HPSA, etc.).
• Proficient in writing detailed, structured user stories with acceptance criteria for Agile/Scrum teams.
• Strong analytical and communication skills, with the ability to simplify complex ideas.
• Hands-on experience with product collaboration tools: Jira, Confluence, Figma, Lucidchart, or similar.

Preferred Qualifications:

• Familiarity with healthcare interoperability standards such as FHIR, HL7, or EDI.
• Understanding of privacy and compliance frameworks (e.g., HIPAA, HITECH, GDPR-equivalent for data protection).
• Exposure to working with EHRs, provider networks, or care coordination platforms.
• Ability to work with relational databases (e.g., MySQL, PostgreSQL) or tools like Looker/Tableau for validation.
• Experience working in fast-paced SaaS, product-led, or startup environments.

Job Types: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Do you have any experience in Healthcare Industry?

Experience:

• Business analysis: 5 years (Preferred)

Work Location: Remote