Senior Cloud DevOps Engineer

DevOps Engineer

Job Description

Opportunity Summary:

We are looking for an enthusiastic and dynamic individual to join Upland India as a DevOps Engineer in the Cloud Operations Team. The individual will manage and monitor our extensive set of cloud applications.

The successful candidate will possess extensive experience with production systems with an excellent understanding of key SaaS technologies as well as exhibit a high amount of initiative and responsibility. The candidate will participate in technical/architectural discussions supporting Upland’s product and influence decisions concerning solutions and techniques within their discipline.

What would you do?

• Be an engaged, active member of the team, contributing to driving greater efficiency and optimization across our environments.
• Automate manual tasks to improve performance and reliability
• Build, install, and configure servers in physical and virtual environments.
• Participate in an on-call rotation to support customer-facing application environments.
• Monitor and optimize system performance, taking proactive measures to prevent issues and reactive measures to correct them.
• Participate in the Incident, Change, Problem, and Project Management programs and document details within prescribed guidelines.
• Advise technical and business teams on tactical and strategic improvements to enhance operational capabilities.
• Create and maintain documentation of enterprise infrastructure topology and system configurations.
• Serve as an escalation for internal support staff to resolve issues.

What are we looking for?

Experience:

Overall, 7-9 years total experience in DevOps: AWS (solutioning and operations), GitHub/GitHub Actions, managing EKS/ECS applications in a 24x7 production environment, Grafana and Prometheus production monitoring, etc.

Technical Skills
To be part of this journey, you should have 7-9 years of overall industry experience managing production systems, an excellent understanding of key SaaS technologies, a high level of initiative and responsibility, and a strong background in software development, with a preference for Java.

The following skills are needed for this role.

Primary Skills:

• Production Experience with Amazon Web Services
• AWS: Solutioning, introducing new services in existing infrastructure, and maintaining the infrastructure in a production 24x7 SaaS solution.
• EKS/Kubernetes, ECS, Docker Administration/Deployment
• Strong knowledge of AWS networking concepts including: Route53, VPC configuration and management, DHCP, VLANs, HTTP/HTTPS and IPSec/SSL VPNs.
• Strong knowledge of AWS Security concepts:AWS: IAM accounts, KMS managed encryption, CloudTrail, CloudWatch monitoring/alerting.
• Administer complex Linux-based web hosting configuration components, including load balancers, web, and database servers.
• Develop and maintain CI/CD pipelines using GitHub Actions, ArgoCD, and/or Jenkins.
• Automating existing manual workload like reporting, patching/updating servers by writing scripts, lambda functions, etc.
• Expertise in Infrastructure as Code technologies: Terraform is a must; Ansible is a plus.
• Monitoring and alerting tools, such as Prometheus, Grafana, and PagerDuty.
• Expertise in Linux OS is a must; Windows is a bonus.

Secondary Skills:

It would be advantageous if the candidate also has the following secondary skills:

• Strong knowledge of scripting/coding with Python, PowerShell, or Bash
• Java software development experience

Soft Skills:

• Strong written and verbal communication skills directed to technical and non-technical team members
• Willingness to take ownership of problems and seek solutions
• Ability to apply creative problem solving and manage through ambiguity
• Ability to work under remote supervision and with a minimum of direct oversight.

Qualification

• Bachelor’s degree in computer science, Engineering, or a related field.
• Proven experience as a DevOps Engineer with a focus on AWS.
• Experience with modernizing legacy applications and improving deployment processes.
• Excellent problem-solving skills and the ability to work under remote supervision.
• Strong written and verbal communication skills, with the ability to articulate technical information to non-technical team members.

About Upland

Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.