Senior Cloud Engineer - Operations Support

Overview

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.

In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
  
  

Reporting to GM&S Platform Leadership, you will be accountable for the end-to-end design, delivery, and continuous improvement of Periscope’s global support and operations services.

Your role will own the day-to-day running of the L1 Help Desk and multiple L2 SRE teams, while also shaping the operating model, processes, tooling, and automation that underpin reliable, scalable, and high-quality service delivery. Your role combines hands-on operational leadership with strategic ownership of service design, incident management, reporting, and stakeholder engagement.

Additionally, your role also owns the identification and adoption of AI-enabled and intelligent automation opportunities across support and operations. You will evaluate, pilot, and scale capabilities such as intelligent triage, self-service, incident analysis, and knowledge management to improve service quality, speed, and resilience while reducing manual effort.

You will be based in our Bengaluru or Gurugram office as a member of Periscope’s technology team.

Periscope is the asset-based arm of McKinsey’s Marketing & Sales practice and is at the leading edge of the new ways we serve clients. This integrated model of serving clients, i.e. combining our generalist consulting approaches with the solutions, is proof of the firm’s commitment to continuous innovation in the spirit of bringing the best of the firm to our clients.

Periscope® By McKinsey enables better commercial decisions by uncovering actionable insights. The Periscope platform combines world leading intellectual property, prescriptive analytics, and cloud-based tools to provide more than 25 solutions focused on insights and marketing, with expert support and training. It is a unique combination that drives revenue growth both now and in the future. Customer experience, performance, pricing, category, and sales optimization are powered by the Periscope platform. Periscope has a presence in 26 locations across 16 countries with a team of 600+ business and IT professionals and a network of 300+ experts. To learn more about how Periscope’s solutions and experts are helping businesses continually drive better performance, visit our site.

Your Qualifications and Skills

• Postgraduate degree in Computer Science or a related discipline preferred
• 7+ years of experience managing support and operations for modern, cloud-based SaaS platforms in a fast-paced environment
• Proven experience leading both Help Desk and Site Reliability or Operations teams
• Strong understanding of incident management, monitoring, alerting, and reliability practices in complex enterprise systems
• Working knowledge of modern SRE, DevOps, and software development practices
• Experience applying automation, analytics, or AI-driven solutions in service operations, support, or reliability contexts
• Experience with cloud platforms, Azure preferred, and observability tooling such as Dynatrace
• Familiarity with service management platforms such as Zendesk and engineering workflow tools such as JIRA
• Experience with compliance and certifications such as SOC 2 is desirable
• Strong analytical, communication, and stakeholder management skills