Senior Cloud Engineer

• Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production

• Participate in a follow-the-sun model for 24x7 support of Oracle Analytics services

• Respond to incidents, troubleshoot issues and drive to completion, driving and participate in root cause analysis

• Become expert in Analytic services, to prevent, resolve customer issues effectively and prevent regressions and repeats

• Document various processes & run-books; update existing processes

• Execute, with excellence, delivery of interim patches and hot-fixes as required

• Work with various teams to take ownership of and resolve service failure/outages.

• Monitor metrics and develop ways to improve the CI and CD tools utilized by the team

• Follow all best practices and procedures as established by the company

• Mentor and train other engineers and seek to continually improve processes

• Other duties as assigned
  

The candidate requires these attributes:

• Capable of working in EU restricted regions

• A BS or MS in Computer Science, or equivalent

• Providing cloud networking, infrastructure, and service support, configuration, operations, tools, and processes

• Understand networking, and TCP/IP fundamentals and services such as DNS, HTTP, etc.

• Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts

• Experience developing & operating cloud services or large distributed applications in production.

• Methodical approaches to troubleshooting and solving complex technical problems, reverse engineering existing applications.

• Producing documentation in support of developed work (KBs, run books, help guides)

• Utilizing agile methodologies

• Communicating effectively in a team environment

• Working with remote, global teams as well as individuals

• Working independently and in a self-directed manner

• Able to work extended week day and week-end shifts as required for on-call, after hours upgrades, and other duties as assigned.
  

The ideal candidate for this position will have the following attributes:

• Knowledge of Oracle Analytics server, BI publisher, Oracle Analytics Cloud; Oracle database, Oracle Autonomous DB, MySQL (experience with MS SQL and/or NoSQL is a plus)

• 5+ years of experience of running large scale customer facing Web Applications.

• Oracle Cloud Infrastructure (OCI) or AWS, Azure, GCP compute, storage, and network operational experience.

- Programming and scripting languages (Python, Ansible, bash, Java Script - additional experience with PHP, Groovy, Java, and/or Go is a plus)

• Using CI/CD scripting tools such as Ansible, Puppet, or Chef

• Experience in Cloud Native application development using Containers and orchestration ( Kubernetes) independently scalable micro-services

• Experience in REST API design and development

• Issue tracking and collaboration (Jira and Confluence).