Overview
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Global Strategy, Enablement and Control (GSEC), Colleague MIS & Analytics team is seeking a programmer to support the Conduct Risk MIS Team. The Conduct Risk MIS team leverages internal systems and capabilities to monitor sales misconduct and other conduct risk across the GSEC business. This teams play a key role in establishing controls to promote safe and sound business practices across our global servicing sites and with ensuring adherence with internal policies and American Express’ Blue Box Values. The team also monitors for colleague mistreatment from customers.
The programmer will have the responsibility of analyzing large data sets (structured or unstructured) and identifying outliers and exceptions. The programmer will then translate this knowledge into easy to follow-reports based on requirements set by our customers.
Key Responsibilities include:
· Quickly understanding new business units, departments, and processes
· Quickly familiarizing self with table structures and data elements
· Querying IDN, Cornerstone, LUMI & other data sources utilizing SQL, HQL, and other languages
· Helping analyze queried data for trends and outliers
· Creating logic to systematically flag outliers and exceptions
· Creating reporting to display outliers and exceptions in a user-friendly format
Qualifications:
· Experience in utilizing SQL, HQL, LUMI and other programming languages
· Strong quantitative, data visualization, and reporting skills
· Ability to quickly learn and analyze new data sets, new processes, and new metrics
· Entrepreneurial, resourceful, and innovative, with the ability to look at new ways to solve old problems
· Strong attention to detail
· Self-starter with a strong affinity for driving change
· Demonstrated decision-making skill and ability
· Demonstrated thought leadership skills and ability to develop winning strategies
· Ability to maintain composure and work effectively under pressure and with changing or competing priorities
Preferred Qualifications:
· Experience working in Customer Engagement Network, Commercial Servicing Network, Fraud Servicing, Credit Servicing, or New Accounts
· Experience working in contact center environment, with knowledge of associated metrics and incentives
· Familiarity with call recording platforms (NICE, Connex, Nexidia, etc.) and associated data
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
