Senior Executive - Data Analyst

Job Title: – Data Analyst

About Firstsource

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Responsibilities

• Analyze data to support the implementation of CCaaS and digital transformation solutions.
• Generate reports and insights to help clients make data-driven decisions.
• Work with the development team to integrate data analytics into solutions.
• Ensure data accuracy and integrity.
  
  

Qualifications

• Bachelor's degree in Data Science, Computer Science, Information Technology, or a related field.
• Experience in data analysis, preferably in a BPM or contact center environment.
• Proficiency in data analysis tools and techniques.
• Basic knowledge of CCaaS solutions, digital transformation technologies, and AI/generative AI technologies.
• Strong analytical and communication skills.
  
  

What We Are Looking For

• A detail-oriented and analytical thinker.
• Strong data analysis and interpretation skills.
• Ability to work with large datasets and derive meaningful insights.
• Good communication and presentation skills.
• A proactive and inquisitive mindset.
  
  

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.