Senior Internal IT Engineer

Job Overview:

We are seeking a highly skilled and motivated Senior Internal IT Engineer to join our dynamic IT team. In this role, you will be responsible for managing and maintaining the organization's internal IT infrastructure, ensuring the smooth and efficient operation of all hardware, software, and network systems, with a specific focus on Microsoft 365 solutions and other enterprise technologies. The ideal candidate will have 6-8 years of hands-on experience in IT systems engineering, with strong expertise in systems administration, troubleshooting, and project management, and a broad knowledge of IT tools, especially those integrated with Microsoft 365.

Key Responsibilities:

• Infrastructure Management:

  • Administer and maintain the internal network, servers, storage solutions, and cloud environments (on-premises and cloud-based).

  • Manage and optimize system performance, backups, and disaster recovery protocols.

  • Oversee the configuration, installation, and maintenance of hardware (desktops, laptops, printers, mobile devices, etc.) and software applications.

  • Ensure optimal performance and uptime of Microsoft 365 services (Teams, Exchange Online, SharePoint, OneDrive, etc.) as well as related technologies.

• Microsoft 365 Administration:

  • Administer and configure Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform (Power Automate, Power Apps), and other Microsoft 365 tools.

  • Manage user accounts, security settings, licenses, and permissions in Microsoft 365.

  • Troubleshoot and resolve Microsoft 365-related issues, such as mail flow, SharePoint permissions, Teams connectivity, and user access.

  • Implement security best practices in M365, including multi-factor authentication (MFA), conditional access, and compliance solutions.

  • Support the migration, deployment, and integration of Microsoft 365 across the organization.

• Networking & Systems Administration:

  • Administer and maintain network components, including routers, switches, firewalls, VPNs, and wireless networks.

  • Ensure the stability and performance of internal systems, including Active Directory (AD), DNS, DHCP, and file servers.

  • Configure and manage virtualized environments (VMware, Hyper-V), along with cloud infrastructure (AWS, Azure).

  • Provide solutions for networking issues related to both on-premises and cloud-based environments.

• Security & Compliance:

  • Implement security policies and manage enterprise-grade security tools, including endpoint protection, firewalls, and antivirus systems.

  • Monitor and ensure compliance with industry standards (e.g., GDPR, HIPAA) in all internal systems, including M365.

  • Regularly audit and update security measures to prevent unauthorized access, utilizing advanced features in M365, such as Intune for device management and Defender for Endpoint.

  • Design and implement disaster recovery, backup, and business continuity plans for critical systems.

• Technical Support & Troubleshooting:

  • Provide tier-3 support for escalated IT issues related to hardware, software, and network systems.

  • Troubleshoot complex issues related to M365 apps (Exchange, Teams, SharePoint, OneDrive), network connectivity, and server performance.

  • Provide solutions for end-users, acting as a subject-matter expert for all M365 tools.

• Project Management & IT Initiatives:

  • Lead IT projects related to the implementation, migration, and integration of Microsoft 365 services and other IT infrastructure projects.

  • Coordinate with other teams to deploy solutions across departments and ensure integration with existing systems.

  • Manage the rollout of new software solutions, including collaboration tools, productivity applications, and cybersecurity tools.

  • Create and maintain project documentation and provide regular status updates to management.

• Automation & Scripting:

  • Automate routine administrative tasks and improve workflows using PowerShell, Azure Automation, or other scripting languages.

  • Use tools such as Power Automate and PowerShell to streamline Microsoft 365 management tasks and integrate third-party systems.

  • Develop and manage custom workflows, scripts, and tools to improve operational efficiency.

• Documentation & Reporting:

  • Maintain up-to-date documentation for all IT systems, network configurations, policies, and procedures.

  • Generate detailed reports on system performance, security incidents, compliance, and user activity, especially related to Microsoft 365 usage.

  • Document troubleshooting procedures and resolutions for internal knowledge sharing.

• Continuous Improvement & Training:

  • Stay current with emerging technologies and best practices, particularly in the Microsoft 365 ecosystem and cloud computing.

  • Mentor and train junior IT staff on system administration, M365 tools, and best practices.

  • Provide end-user training on the effective use of M365 applications, especially Teams, SharePoint, and OneDrive.

Qualifications:

• Education & Experience:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).

  • 6-8 years of hands-on experience in IT systems engineering, network administration, or related roles.

  • Proven experience administering and supporting Microsoft 365 environments (Exchange Online, SharePoint Online, Teams, OneDrive, etc.).

  • Experience with cloud services (Azure, AWS) and virtualization platforms (VMware, Hyper-V).

  • Experience with network and infrastructure management (firewalls, VPNs, DNS, DHCP, etc.).

• Technical Skills:

  • Strong knowledge of operating systems (Windows Server, Linux, macOS) and enterprise applications.

  • Proficiency in Microsoft 365 administration and troubleshooting (Exchange Online, SharePoint, Teams, OneDrive, Power Platform).

  • Familiarity with cloud technologies (Azure, AWS) and virtualization solutions (VMware, Hyper-V).

  • Knowledge of networking protocols (TCP/IP, DNS, DHCP, VPNs, etc.), firewall configurations, and network troubleshooting.

  • Experience with enterprise security solutions, including firewalls, antivirus, MFA, endpoint protection (e.g., Defender), and security compliance frameworks.

  • Familiarity with scripting languages (PowerShell, Python, Bash) for automation and integration tasks.

• Certifications (Preferred but not required):

  • CompTIA Network+ / Security+

  • Microsoft Certified: Azure Administrator / Solutions Architect

  • Microsoft Certified: Enterprise Administrator Expert (M365)

  • Cisco Certified Network Associate (CCNA)

  • Certified Information Systems Security Professional (CISSP)

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals

  • VMware Certified Professional (VCP)

  • AWS Certified Solutions Architect – Associate

Soft Skills:

• Strong problem-solving and troubleshooting abilities.

• Excellent communication and interpersonal skills to collaborate with cross-functional teams.

• Ability to manage multiple projects and priorities simultaneously.

• Attention to detail and a proactive approach to resolving issues before they become major problems.

• Ability to mentor junior IT staff and effectively communicate technical concepts to non-technical users.