Senior IT Support Lead IN

Overview

Excis Compliance Ltd is a global IT support leader, driven by innovation and collaboration.

We’re looking for a proactive Senior IT Support Lead to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll enjoy coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients
  
  

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You Will Do

• Lead On-Site Support Operations: Manage the support team’s daily activities, including shift planning, technician allocation, workload balancing, and ensuring high-quality VIP and executive support. Oversee PC refresh programs, Digital Bar and Boutique support readiness, and hands-and-eyes coordination for server and network teams.
• Drive Service Optimization & Self-Help Adoption: Reduce dispatch demand by promoting remote support, smart triage, and end-user self-help. Conduct user induction trainings, awareness sessions, and continuous improvement initiatives based on SLA, KPI, and user experience insights.
• Governance & Escalation Management: Ensure HAM and CMDB accuracy, compliance, and audit readiness. Act as the escalation point for complex issues, liaising with the Service Desk and other resolver teams while maintaining documentation, reporting, and strategic leadership.
  
  

• Proven experience in on-site IT support and team leadership, including shift planning and workload management.
• Expert-level skills in endpoint, AV, and boutique/Digital Bar technology support, with VIP handling experience.
• Strong knowledge of HAM, CMDB governance, server hardware, and data center etiquette.
• Excellent coaching, mentoring, stakeholder management, documentation, and reporting abilities.
• ITIL certification or strong ITIL expertise, with a strategic, calm, and solution-oriented approach.
  
  

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in India and be at the forefront of IT support excellence.