Senior Linux Technical Support Engineer

Overview

As a Senior Linux Technical Support Engineer, you will be responsible for providing technical support and assistance with Linux-based systems. You will work closely with the Tech Support team to ensure the smooth operation of Linux servers and assist in resolving technical issues.

Main Responsibilities

• Provide first-level technical support to end-users and assist them with Linux-related issues, including user account management, password resets, and desktop support
• Monitor the performance and health of Linux servers, identifying and addressing potential issues or anomalies
• Diagnose/resolve and Escalate Linux system problems, such as network connectivity issues, hardware failures, and software errors
• Assist in the installation, configuration, and maintenance of Linux-based software applications
• Perform massive stack restart/configuration changes as requested by band using tools like Ansible Tower, AWX and Virtual desktops
• Apply patches and updates to Linux servers as necessary to keep systems up to date and secure
• Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved
  
  

Work collaboratively with Level 2 - Level 3 Linux Administrators to resolve more complex issues

Technical Skills

• Proficiency with Linux command-line tools and utilities
• Basic knowledge of ticketing tools (Jira, ServiceNow)
• Hands-on experience using Git for version control
• Working knowledge of containerization tools (Docker, Podman, container)
• Exposure to orchestration platforms (Kubernetes, OpenShift/OCP)
• Familiarity with configuration management and automation using Ansible
• Awareness of monitoring and visualization tools (Prometheus, Grafana)
  
  

• Strong problem-solving and troubleshooting skills
• Effective communication and interpersonal abilities
• Team-oriented mindset with adaptability to shifting priorities
• Willingness to work in shifts to provide 24x7 support
  
  

Bachelor’s degree in Information Technology or a related field, or equivalent work experience

Red Hat Certified System Administrator (RHCSA) certification is mandatory