Chennai, Tamil Nadu, India
Information Technology
Full-Time
Fanatics
Overview
Job Description
The Senior Cloud Voice Engineer is responsible for implementing, designing, and supporting the Zoom Voice environment at Fanatics. In this role, the engineer will assist in the development and maintenance of Voice platforms as well as troubleshooting and resolution of incidents. The engineer will participate in the design, documentation, and implementation of solutions that will set the standards and drive the strategy for Fanatics Voice Platform. The Voice Engineer will keep up to date on new technology and industry trends relevant to their role
Basic Qualifications
The Senior Cloud Voice Engineer is responsible for implementing, designing, and supporting the Zoom Voice environment at Fanatics. In this role, the engineer will assist in the development and maintenance of Voice platforms as well as troubleshooting and resolution of incidents. The engineer will participate in the design, documentation, and implementation of solutions that will set the standards and drive the strategy for Fanatics Voice Platform. The Voice Engineer will keep up to date on new technology and industry trends relevant to their role
Basic Qualifications
- Bachelor’s degree from a four-year accredited institution
- At least five years of IT experience deploying, developing, or administering cloud-based Voice environments
- Ability to work a rotating on-call schedule
- Additional education and experience may be considered as a substitution for the minimum requirements
- Expertise in the deployment, support, and maintenance of enterprise voice and collaboration platforms – Zoom Voice, Microsoft Teams Voice, or other cloud-based VOIP solutions and related troubleshooting tools
- Deep understanding of SIP, DID, e.164, and other relevant VOIP protocols and standards
- Experience provisioning and troubleshooting carrier communication services including VoIP, PRI, SIP
- Demonstrable ability to visualize and create detailed diagrams of complex communication systems, including detailed call flow diagrams and system integration diagrams
- Experience in troubleshooting and resolving incidents in a complex world-wide enterprise network environment
- Requires the ability to manage moderately ambiguous situations and requirements and make decisions based on the information available
- Requires the ability to work on multiple work tasks of varying scope and scale
- Working experience with project management or LEAN / Agile methodologies
- Ability to work with external vendors and suppliers to implement and support voice systems
- Ability to work individually as well as part of an overall, sometimes virtual team
- Effective communicator both written and verbal. Able to tailor message based on targeted audience.
- Experience creating technical standard operating procedures (SOPs) and processes
- Bachelor’s Degree or Master’s Degree in areas such as Computer Science, Information Technology, Engineering, or Mathematics
- Experience with or certification in ITIL / ITSM
- Industry certifications from Zoom, Microsoft, or other VOIP Technologies
- Experience with automation and scripting
- Experience in a technology-focused and/or eCommerce environment
- Experience working in a PCI regulated environment
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