Senior Product Manager - Technical-R-248041

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Senior Product Manager - Technical

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

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Role

Overview

Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends

Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap

Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements

Collects and shares user stories with engineering teams

Acts as the voice of the business customer and accountable for the platform services

Owns the working backwards document and vision for one or more features

Elicits and decomposes business requirements into platform requirements and user stories

Coordinates internal forums to collect and identify feature-level development opportunities

Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories

Recommends trade-off decisions on platform product features/depth of features/backlog items

Uses runtime metrics of their services in market as a feedback loop in to the backlog and balances the priorities against new feature requests

Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams

Enables self-service support and/or works to reduce overhead

Makes use of research, user studies, metrics and competitive analysis to understand the platform and business needs for a platform product and inform the backlog

May participate with the business in customer research to inform platform product feature needs

Coordinates with interdependent teams on platform product requirements

Keeps close to the design of the user experience

Continuously monitors feature development at the feature level adjusting throughout implementation as needed

Reviews product demo against acceptance criteria for the feature set

Prepares launches and monitors platform performances, adoption, and operational health for feature sets

Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature

Stays aligned with GTM plans for the feature set

About You

Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Mentors team members

Assists with candidate selection and onboarding

Corporate Security Responsibility

All Activities Involving Access To Mastercard Assets, Information, And Networks Comes With An Inherent Risk To The Organization And, Therefore, It Is Expected That Every Person Working For, Or On Behalf Of, Mastercard Is Responsible For Information Security And Must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
  
  
  

R-248041