Noida, Uttar Pradesh, India
Information Technology
Full-Time
Wolters Kluwer
Overview
About The Role
We are hiring an experienced Senior Software Engineer to lead issue resolution in client-reported problems. This role demands a deep technical understanding of enterprise Java applications, excellent debugging skills, and a customer-first mindset. You will work across teams, mentor junior engineers, and provide patches and configuration-level fixes on a critical backend system.
Key Responsibilities
We are hiring an experienced Senior Software Engineer to lead issue resolution in client-reported problems. This role demands a deep technical understanding of enterprise Java applications, excellent debugging skills, and a customer-first mindset. You will work across teams, mentor junior engineers, and provide patches and configuration-level fixes on a critical backend system.
Key Responsibilities
- Own and manage end-to-end resolution of high-priority and complex client issues.
- Investigate production issues using logs, database queries, and application tracing.
- Deliver fixes in the form of code patches, configuration updates, or data corrections.
- Write efficient, scalable, and testable code using Java, Groovy, Spring, and Hibernate.
- Modify or validate business rules in Drools as part of fix delivery.
- Optimize SQL queries and perform DB-level analysis for data inconsistencies.
- Work with Product, QA, and Engineering teams to reproduce and triage issues.
- Maintain excellent documentation in JIRA, Salesforce, and internal systems.
- Ensure all fixes are properly reviewed, tested, and meet client SLAs.
- Participate in root cause analysis sessions and help improve product stability.
- Provide technical guidance and mentoring to associate engineers.
- Contribute to continuous improvement of customer support processes and tools.
- Strong hands-on experience with Java, Spring Framework, Hibernate, Groovy.
- In-depth SQL skills: writing advanced queries, debugging data issues, optimizing performance.
- Working knowledge of Drools or other rule engines.
- Expertise in debugging backend code and analyzing application logs.
- Experience working with JIRA, Salesforce, and source control systems like Bitbucket/Git.
- Good understanding of enterprise application architecture and multi-tiered systems.
- Experience in delivering hotfixes or patches without impacting existing functionality.
- Excellent communication skills and ability to interact directly with clients or product teams.
- Ability to handle production pressure, prioritize effectively, and work independently.
- Familiarity with Agile/Scrum methodology.
- Exposure to CI/CD pipelines, code quality tools, and DevOps is a plus.
- Knowledge of performance tuning or troubleshooting memory/CPU-related issues is a bonus.
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