Senior QA Analyst

Responsibilities

Job Description

• Ensure delivery of quality releases in a timely manner on project engagements
• Work within team of Salesforce QA engineers and testers, and establish as well as consistently improve testing best practices
• Coordinate with the development team and business analyst team to ensure all bug fixes are checked-in; customer communication is ongoing and open; and releases are properly tested, documented, and validated
• Define test strategies, plans, test cases, tasks, and estimates as well as execute tests to meet stakeholder requirements
• Develop, implement, maintain, and enhance test plans, scripts, and methodologies to ensure compliance with system specifications
• Perform in-depth, detailed investigations into quality issues to discover root causes, and then work closely with the development team to develop solutions that resolve the issue
• Work closely with software developers to develop test specifications and build test cases to test product functionality rigorously and investigate all potential product test failures
• Write functional test scripts, conduct functional testing, capture test results, and validate defect fixes
• Own and deliver on the overall process and reporting including test results delivery, analysis reports, logs, and key metrics
• Actively participate in design and sprint planning sessions offering inputs from a QA perspective
• Produce reports on testing progress for internal and external stakeholders
  
  

Minimum Required Experience

• Excellent written and verbal English communication skills
• 7+ years of Salesforce ecosystem (e.g., Salesforce CPQ, Sales Cloud) and quality assurance experience
• Strong understanding of testing methodologies, test case development, and the software development life cycle
• Strong experience with test software and tools, such as Jira
• Extensive experience with manual functional, regression, end-to-end, integration, user acceptance, automated, and smoke testing
• Tenaciously skilled in troubleshooting, problem-solving, and attention to detail
• Proven delivery experience in a fast-moving, dynamic environment
  
  

Desired Experience

• University degree or relevant industry experience (optimally a technical or engineering degree)
• Experience working with test automation platforms, such as Selenium, Robotic Framework
• Experience configuring Salesforce
  
  

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.