Senior QA Analyst

Overview

Introducing Paperflite:

Paperflite is a fast-growing tech company that's changing how businesses connect with their audience. We’ve developed a suite of innovative products—Paperflite, Cleverstory, heysales, SEEK and Moonshot - that help revenue teams tell their stories better. Our tools empower global brands like Louis Vuitton, Grammarly and Harvard Medical School to communicate dynamically and build lasting relationships with their clients. We’re a team of innovators shaping the future of how businesses connect, and we’re looking for passionate, curious students to join us.

We're not just a startup - we're a globally recognized company with a proven track record of success. Our work has earned us a spot on Forbes' America's Best Startup Employers list for three years in a row, and we're rated as the Most Recommended Software by leading industry analysts like Capterra and Trustradius. We're also proud to be ranked among the Top 50 Software Companies by G2, a leading tech marketplace. Our products are trusted by top companies across a wide range of industries, including healthcare, finance, fashion, and technology, a testament to the real-world impact you'll have with us.

Role Overview

We are looking for a Senior QA Analyst with strong experience in manual testing, hands-on exposure to UI automation using Playwright, and the ability to handle production issues and RCA preparation. The role requires close collaboration with Product and Engineering teams to ensure high-quality, stable releases.

Key Responsibilities

Manual Testing & Quality Assurance

• Own end-to-end functional testing for assigned features and builds.
• Perform detailed test design, execution, and validation based on requirements and acceptance criteria.
• Execute exploratory testing to identify edge cases and risk areas.
• Ensure comprehensive coverage across UI, workflows, and user scenarios.
• Actively participate in sprint planning, backlog grooming, and requirement discussions from a QA perspective.

Automation Testing (Execution & Contribution)

• Execute and maintain UI automation scripts using Playwright.
• Contribute to automation suites by adding and updating test cases for regression coverage.
• Review automation execution results, analyze failures, and support stability improvements.

API Testing & Test Data Management

• Perform API validation using Postman or equivalent API tools.
• Support test data preparation, setup, and validation required for manual and automated testing.
• Coordinate with Engineering teams when test data limitations impact coverage or timelines.

Defect Management, Support & RCA Preparation

• Log, track, and manage defects through the complete defect lifecycle.
• Ensure defects are reported with clear reproduction steps, evidence, and impact analysis.
• Validate fixes and ensure timely defect closure.
• Timely and high-quality RCA preparation for production and escaped defects.
• Handle support tickets and production issues, including:
• Initial analysis and reproduction
• Collaboration with Engineering and Product teams
• Preparation of RCA documentation for production issues and defect leakages
• Participate in RCA reviews and ensure identified preventive actions are followed through.

Collaboration & Communication

• Communicate testing status, quality risks, and dependencies clearly to stakeholders.
• Collaborate closely with Product Managers, Developers, and other QA team members.
• Contribute to improving QA processes, standards, and documentation.
• Support knowledge sharing and mentoring of junior team members when required.

Required Skills & Experience

• 4–6 years of experience in Software Quality Assurance.
• Strong hands-on experience in manual testing for web applications.
• Hands-on exposure to UI automation using Playwright.
• Familiarity with API testing tools such as Postman.
• Experience handling support tickets and RCA preparation.
• Strong understanding of defect lifecycle, RCA practices, and quality metrics.
• Proficiency with JIRA and Zephyr for test and defect management.
• Strong verbal and written communication skills.
• Ability to independently drive tasks to completion with accountability.

The Paperflite Difference:

• Work and learn from a talented team that is building an industry-first solution.
• No rigid hierarchy, with a friendly environment that fosters creativity and innovation.
• A fully stocked delicious pantry with snacks, drinks and treats for you to enjoy.
• Sweat it out, sans cost with our fitness program that lets you choose any fitness centre of your choice.
• A fully covered medical insurance plan that will never make you grow sick of hospital bills.
• If you’re a furball fanatic, then you’re in luck: we’ve got four dogs and a cat who will shower you with love and lick you to infinite glory.
• We are an equal-opportunity employer and value diversity at our company.