Senior QA Engineer - Salesforce

Overview

• Define and implement QA strategy for Salesforce projects (Sales Cloud, Service Cloud, Marketing Cloud, Commerce integrations).
• Lead end-to-end testing lifecycle: requirement analysis, test planning, test case design, execution, defect management, and reporting.
• Perform manual functional, regression, integration, and UAT support testing.
• Validate retail business processes such as order management, promotions, pricing, returns, loyalty programs, and omnichannel journeys.
• Ensure eCommerce integrations (payment gateways, ERP, OMS, third-party systems) are thoroughly tested.
• Collaborate with Business Analysts, Developers, DevOps, and Product Owners to ensure requirement traceability and coverage.
• Mentor and guide QA team members; review test artifacts and enforce QA best practices.
• Drive continuous improvement in test automation coverage and defect prevention.
• Prepare QA reports, metrics, and quality dashboards for stakeholders.
• 3+ years of QA experience with at least 2+ years in Salesforce testing.
• Salesforce Administrator Certification
• Strong experience in Manual Testing across Salesforce implementations.
• Experience in Retail industry projects (pricing, promotions, inventory, returns, loyalty).
• Experience in eCommerce implementations including checkout flows, cart management, payment integrations, and order lifecycle.
• Strong understanding of Salesforce data model, security model, workflows, flows, validation rules, and integrations.
• Experience testing APIs and integrations (REST/SOAP).
• Strong defect management and test management tool experience (e.g., Jira, Azure DevOps, TestRail).
• Ability to lead QA activities and coordinate with cross-functional teams.
• Knowledge of performance and security testing in Salesforce ecosystems.
• Experience working in Waterfall and Agile/Scrum methodology.
• Salesforce Sales Cloud, Service Cloud, Marketing Cloud testing
• API Testing tools (Postman or similar)
• SOQL basics for data validation
• Test management and defect tracking tools
• Retail and eCommerce domain understanding
• Strong analytical and problem-solving skills