Senior Salesforce Business Analyst

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

• Provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a product management team.
• Accountable for ensuring that clear, concise requirements have been captured. Participate in testing and reporting of UAT with internal partners and vendor, reporting defects to vendor ensuring issue resolution, support the implementation check-out process and facilitate the end user communication and training documentation.
• Collaborating across the organization with business, architects, UX designers, product managers and software developers to improve Advisor and client facing tools. Track and evaluate feedback from users for multiple tools.

Key Responsibilities

• Participate in SCRUM meetings and support of the Agile process

• Perform regression and user acceptance testing.

• Own product vision and roadmap for solutions built on the Salesforce platform (Sales Cloud, Marketing Cloud, Service Cloud, Experience Cloud as applicable).

• Analyze and interpret data to identify areas of improvement.

• Partner with Marketing, Sales, Operations, and Technology teams to deliver scalable Salesforce solutions that meet business outcomes.

• Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business.

• Develop detailed business requirements and user stories

• Tracking end user feedback on the system

• Track and evaluate usage reporting

• Documentation review and updates

• Work in an Agile delivery model, collaborating with cross‑functional teams to deliver incremental business value.

• Act as Product Owner within Agile teams, owning and prioritising the backlog.

• Participate in Agile ceremonies including sprint planning, stand‑ups, sprint reviews, and retrospectives.

Required Qualifications

• 4-7 years' experience as Business Systems Analyst

• Ability to effectively summarize data, present insights and reporting

• Experience working on Agile delivery

• Knowledge of Requirement collection and User Story logic (experience working in JIRA is a plus)

• Lead UAT, release planning, and go‑live readiness for Salesforce‑enabled features.

• Continuously optimize Salesforce products using usage insights, feedback, and performance metrics.

• Experience in creating and maintaining backlog

• Experience working with stakeholders across many functions.

• Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements.

• Exceptional written and verbal communication skills.

Preferred Qualifications

• Experience working in the financial services industry or other similar, highly regulated environment.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.