Senior Salesforce Business Analyst

About ERM

ERM is the world’s largest specialist sustainability consultancy, with more than 50 years of experience helping organisations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, fostering collaboration, professional growth, and meaningful global exposure. As a people-first organisation, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients — and the planet.

Role Purpose

• Serve as the central point of contact between ITBP, business teams, and Salesforce COE for all CRM-related initiatives.
• Gather, analyse, and document business requirements for Salesforce enhancements and new implementations.
• Translate business needs into user stories, process flows, and functional specifications aligned with Salesforce best practices.
• Collaborate with global stakeholders to prioritise requirements and ensure alignment with strategic objectives.
• Support solution design, configuration, and testing phases; ensure adherence to governance and compliance standards.
• Maintain documentation (process maps, SOPs, controls) and contribute to audits and data integrity initiatives.
• Drive continuous improvement through automation, optimisation, and adoption of new Salesforce features.
• Provide training and knowledge-sharing for end-users and internal teams.
• Facilitate project communication and ensure coordination of the business to be available for training and adoption activities.