Bangalore, Karnataka, India
Information Technology
Full-Time
Foundever
Overview
About Us
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Summary Of Primary Job Responsibilities
Education & Experience:
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Summary Of Primary Job Responsibilities
- Collaborate with technology managers to gather and understand application and system requirements.
- Analyze business and technical requirements, define architecture, and delegate development tasks appropriately.
- Upgrade and enhance existing applications to meet evolving business needs.
- Develop detailed technical specifications and documentation.
- Write clean, scalable, and maintainable code for enterprise-grade applications.
- Review, debug, and optimize code to ensure high performance and adherence to best practices.
- Provide technical leadership, mentorship, and support to junior developers, including conducting code reviews and knowledge sharing sessions.
- Deploy functional and secure websites, software applications, and services.
- Draft and maintain technical documentation, including software operating procedures and release notes.
- Train and support junior staff, helping them grow technically and professionally.
- Track and manage project deliverables using appropriate tools and methodologies.
- Assist in the execution of quality assurance processes and help manage production releases.
- Monitor and report project/task progress, identifying risks, issues, and proposing solutions to management.
- Document, review, and obtain approval for all project changes; manage change implementation to ensure alignment with project goals.
- Provide ongoing production support and incident management, including on-call support, issue resolution, and documentation.
- Collaborate with cross-functional IT teams to enhance infrastructure and systems integration.
- Work closely with Business Analysts to ensure adherence to defined end-to-end processes and contribute to continuous process improvement.
- Partner with Compliance and Security teams to meet all relevant compliance and security standards.
Education & Experience:
- B E / BTech in Computer Science or Information Technology preferred . Will consider years of related work experience in lieu of.
- 5+ years progressive experience within an IT development organization(s) preferred.
- At least three years’ experience with a 24x7 development/support organization desired.
- Proficient in at least one front-end technology such as React.js, Angular, or Vue.js and including HTML & CSS
- Proficient in at least one back-end technology such as Node.js, .NET, or C#.
- Proficient with middleware tools such as REST APIs and web services
- Strong knowledge of RDBMS databases like MySQL, Oracle, or PostgreSQL.
- Familiarity with NoSQL databases such as MongoDB, Redis
- Experience with messaging queues like Apache Kafka, RabbitMQ, or similar.
- Ability to follow and enforce coding best practices, design patterns, and architectural standards.
- Strong in code reviews, providing constructive feedback, and mentoring junior developers
- Experience interfacing with & manipulating active directory attributes, Scripting – Python, PowerShel, lETL experience – SSIS, Azure Data Factory,Familiarity with Cloud platforms (Azure/AWS) is a plus.
- Solid technical skills (contact center systems support, solutions architecture, software development knowledge, operating systems, networking, etc.)
- Skilled in UI/UX design & implementation, responsive design
- Excellent verbal and written communication skills. Must be vocal at meetings and present well.
- Critical to be able to define and complete tasks without being spoon-fed
- Ability to research and design solutions, document and relay requirements to the other developers
- Excellent problem-solving & escalation skills
- Must work well independently and in a team environment
- Remote with periodic meetings at Foundever office.
- Preferable Working Hours: 3:00 PM-12:00 AM IST (24x7 development/support desired).
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