Senior Software Engineer - Service Now

Employment Type

Closing Date

Job Title

Job Summary

Job Description

At Telstra, we have a clear purpose: to build a connected future so everyone can thrive. We believe it’s people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience. And delivering the best technology.

This is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

Who we are?

Telstra is Australia's leading telecommunications and technology company with a rich heritage that’s been built over 100 years. From our humble beginnings in the Postmaster General’s Office to the global business we are today our people have been at the forefront of technology innovation. More recently, we have the largest Internet of Things network in Australia and are leading the way in 5G. And this is just the beginning of what we’re hoping to achieve together.

We offer a full range of services and compete in all telecommunications markets throughout Australia and are the most well-known brand in technology and communications industry.

We have operations in more than 20 countries, including in India. In India we are a licensed Telecom Service provider (TSP) and have extended our global networks into India with offices in Bangalore, Mumbai and Delhi. We’ve opened an Innovation and Capability Centre (ICC) in Bangalore, and have a presence in Pune and Hyderabad. In India, we’ve set out to build a platform for innovative delivery and engagement that will strengthen our position as an industry leader. We’re combining innovation, automation and technology to solve the world’s biggest technological challenges in areas such as Internet of Things (IoT), 5G, Artificial Intelligence (AI), Machine Learning, and more.

About the role:

To build and own scalable and secure cloud native applications and capabilities for service assurance under the Digitisation program. The role is responsible for design, development, deployment and enhancement of software as part of devops agile delivery team.

Key Responsibilities

Design, Develop, Deploy, Maintain and Enhance highly available web applications and APIS as part of high performing software engineering team working in the large scale agile model.

• 8+ years of experience

• Apply responsive design principles to implement and customize user interfaces and views using web development technologies as given below.

• Design, develop and apply customizations and scripts to implement new features for end users using the best practices for the Service Management on ServiceNow SaaS

• Troubleshoot experience for issues and problems, knowledge sharing

• Applies the knowledge of automation and integration options on ServiceNow to meet the needs of end users

• Design and build scalable microservices and REST APIs hosted on the cloud platforms such as Amazon Web Services or Pivotal Cloud Foundry to the standards to expose business capabilities for internal and external consumers

• Work to a backlog of stories and tasks prioritised by the product owner and share a team level common understanding of the customer needs, product goals and design decisions

• Improve time to market by using the existing CI/CD tools for self-managed deployment of new software version with zero down time, fast recovery, very low failure rate.

• Be able to understand and update CI/CD automation build and deployment scripts to support a continuous integration and deployment process for the team.

• Diagnose, de-bug and analyse production incidents, performance issues, load analysis and assist in capacity modelling

• View, analyse and use real time application usage and performance data available on the dashboards and apply the learnings to improve customer experience, error rate, security, application performance

• Provide technical input into effort estimation, impact assessment, application requirements with respect to functional, security, integration, performance, quality, and operations requirements.

• Report to the team leads on progress, blockers, priority conflicts, potential issues and concerns.

• Mentor junior resources by pair programming, tech talks and knowledge sharing sessions.

Essential Skills

• ServiceNow (ITSM): Incident, Problem and Change Management

• ServiceNow – Integrations

• ServiceNow Administration,

• ServiceNow Orchestration,

• ServiceNow Implementation

• ServiceNow Component - Script includes, client scripts, scheduled jobs, Business rules, UI policies, UI actions, Update set, Import set

• HTML, JavaScript on the Service Now platform, Service portal, workflows, integration and ATF tool experience

What can we offer you?

Dynamic, innovative and knowledgeable, our people are the brains behind amazing achievements such as keeping on top of the latest technology or masterminding the store of the future. And because they share the same vision, they take the time to pass on their knowledge, mentor you, and guide you in your career path. Here you’ll have the opportunity to work with some of the best minds in the industry, people who are passionate about Telstra and technology, and who work together to achieve great things.

Not only will you be rewarded with a competitive salary package, but there are a range of lifestyle products and services that you can access, including options to purchase additional leave, volunteer leave and the list goes on.

Sounds like you?

A career with us will give you a platform to shape tomorrow through technology. For you, that means helping us to push the boundaries of what’s possible today, and in the future. It also gives you the opportunity to empower millions helping businesses grow, evolve and reach their potential. At Telstra, you can thrive, your way. We foster new ideas, we embrace different ways of working and thinking, and we believe an inclusive and diverse team will lead us to innovate for the future.

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit our Telstra Careers Website: http://tel.st/allrolesflex