Senior Software Engineer (Full-stack with AI/ML)

Overview

Job Type

Full-time

Description

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

About The Role

We are looking for a Full Stack Engineer with 4-6 years of experience who can build scalable backend systems, intuitive frontend experiences, and leverage AI/ML capabilities to deliver intelligent, high-impact products. You will work closely with product, design, and data teams to build features used at scale by thousands of businesses.

What You’ll Do

• Design, build, and scale backend services and APIs for high-traffic applications
• Develop responsive, user-friendly frontend interfaces with a strong focus on performance and UX
• Integrate and apply AI/ML models (LLMs, search, recommendations, automation, analytics) into product workflows
• Own features end-to-end—from design and development to deployment and monitoring
• Collaborate with Product, Data, and Platform teams to solve real customer problems
• Write clean, maintainable code and actively contribute to code reviews and technical design discussions
  
  
  

• Strong experience in backend development (e.g., Java, Python, or similar)
• Hands-on experience with frontend frameworks (React or equivalent)
• Working knowledge of AI/ML concepts and experience integrating AI services or models (LLMs, APIs, embeddings, etc.)
• Solid understanding of databases, APIs, cloud infrastructure, and system design
• Ability to think end-to-end and balance speed, quality, and scalability
• Strong problem-solving skills and a product-oriented mindset
  
  
  

• Experience with AI platforms (OpenAI, Vertex, AWS Bedrock, etc.)
• Exposure to microservices, event-driven systems, or data pipelines
• Prior experience building SaaS products at scale
  
  
  

• Build products that directly impact how businesses grow and engage customers
• Work on AI-powered, data-driven platforms at scale
• High ownership, fast-moving teams, and meaningful technical challenges